ITS Precincts Officer (TechCon)

Title: ITS Precincts Officer, Technical Consolidation Project
Division: Information Technology Services
Classification: ANU Officer Grade 5/6 (Information Technology)
Salary package: $79,334 - $93,211 plus 17% Superannuation
Term: Full Time, Fixed Term (up to 6 months) (multiple positions available)
Location: Canberra (opportunity for flexible working arrangements will be considered)
Position Description and Selection Criteria: PD - ANUO56 - Precinct Officer.pdf

Closing Date: 15 March 2024

The ANU Precincts team are looking for people who love being out and about, supporting customers face-to-face. If you value providing friendly support, enjoy solving problems and have a solid foundational understanding of IT – we want to hear from you!

• Make a difference to the national mission of our world-leading University, it’s students and staff.
• Enjoy workplace flexibility and be part of a supportive team.
• Excellent support for skills development.
• Fun role that sees you visiting clients all across our beautiful campus, supporting them to troubleshoot IT issues in person.
• Use your customer focussed skills to support the implementation of technology in the University’s environment.
• Temporary opportunity with good possibility of extension due to forecasted growth in the team. 

About the RoleInformation Technology Services (ITS) provides corporate IT services to ANU staff, students and visitors in support of achieving excellence in research, teaching and public policy. These services include network, communications, computing platforms, data storage, desktop and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.

The ITS Precinct Officer provides onsite technical support for desktops, mobile devices and other systems and devices used by the University. Responsibilities include:

• Deliver outstanding customer service to all clients, building rapport and going above and beyond to provide support.
• Spend time out of the main office, visiting many work areas across our beautiful campus.
• Troubleshoot and resolve hardware, software and network related issues.
• Record keeping and documentation as required.

About You
We welcome applications from individuals who possess the following attributes:

• A genuine customer service focus.
• Adaptive communication skills, able to support a diverse range of clients.
• A reasonable understanding of modern IT desktop systems (whether through education or experience).
• A willingness to continuously learn as the environment changes.
• Demonstrated problem-solving ability.

There is a need to move around the campus to visit our clients, which may include moving equipment – however we have ways to make this easy for you! As long as you value being able to provide quality, warm customer experiences and have a solid understanding of IT – we’d love to hear from you! 

About Us
ANU is home to some of the most remarkable people from across the world: visionaries, influential leaders, researchers and advocates creating impact and change nationally, regionally and globally.
ANU attracts exceptional staff and students and, through education and enrichment programs, helps them to achieve ambitious goals, and pursue brilliant careers. Ranked in the top 30 universities globally, the first Australian university to be recognised in this elite tier, ANU continues to be an academic resource for the whole of Australia.

About ITS: Information Technology Services (ITS) delivers digital solutions that enable the Australian National University to achieve its strategic goals: a student experience equal to the world’s best, and research that transforms society and creates national capability.  ITS has responsibility for the University’s digital ecosystem and is leading the delivery of the Digital Master Plan, a 10-year strategic roadmap for the transformation of the University’s digital capability.

Digital Transformation:  We have released our ANU 2025 Strategy, and our Digital Master Plan, which will see ANU embark on the biggest digital transformation in our history.  A transformation that matches our national and global mission. Our digital future will transform the experience of ANU for our students, researchers, academics, professional staff and the wider community and we are seeking great people to be a part of this history making journey.  Click here to learn more. 

Our Campus
The University's Acton campus is in the heart of Canberra. From here it's an easy walk, bike ride or drive to some of Australia's most significant political and cultural institutions including Australian Parliament House. You'll find all the conveniences of a small suburb including cafes, bars, supermarkets, childcare centres, a newsagency, post office and even a medical centre right on campus! The Acton Campus is well renowned for its landscape setting, with over 10,000 trees and a commitment to maintenance of open space. It's 'park like' environment is a feature that is internationally recognised. 

What we can offer you
Our staff enjoy some amazing employee benefits including​:

• ANU offers competitive remuneration packages including 17% superannuation and regular increases.
• We support flexible, hybrid working arrangements, with access to our beautiful, green campus and working remotely.
• We value your work life balance, with standard 7-hour work days, paid December shut-down period, purchase leave, cultural leave, part-time and job-sharing opportunities, compressed working weeks, and flexible times of work.
• We offer discounted study, with 75% off ANU courses for staff and 25% for your spouse and children (see eligibility).
• We have many professional development initiatives including training, mentoring & upskilling opportunities.
• We are one of the leading employers in Australia for parental leave entitlements. We offer generous paid parental leave entitlements for up to 32 weeks.
• We have on-site Gyms with staff discounts as well as oval spaces and ANU sports clubs.
• We are a family friendly campus with access to childcare facilities, designated parent rooms and quiet spaces.
• ANU offers salary sacrificing benefits including laptops, childcare, novated car leasing, additional superannuation, and more!
• We offer affordable onsite parking from $34 / fortnight with salary sacrificing options.
• ANU has a supporting, challenging and motivating culture.
• We are committed to promoting diversity and inclusion for all backgrounds and identities.
• We care about your wellbeing, with access to additional leave, the Employee Assistance Program, vaccinations and health insurance plan options. 

For further information about this position, please contact Phil Drury, Service Precincts Manager, Ph: 6125 4166 or E: **********@anu.edu.au. 

ANU is committed to workforce diversity, creating an inclusive workplace, and providing equal employment opportunities to people with diverse backgrounds and identities. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply. Click here to learn more.

Our Vision: Support the development of national unity and identity, improve our understanding of ourselves and our neighbours, provide our nation with research capacity amongst the best in the world, and education in areas vital for our future is our mission.Our Values: Excellence, Original Thinking, Integrity, Respect, Inclusivity, Diversity 

How to Apply:
To apply for this role please ensure that your submission includes the following documents:

• A statement addressing the selection criteria showing how your skills, experience and approach align with the role in no more than 2 pages (for reference, see the position description & selection criteria).
• A current resume.

Applications which do not address the selection criteria may not be considered for the position.

Reasonable adjustments to support applicants through this recruitment process can be made available upon request. Requests for adjustments will be treated with the strictest of confidentiality.

Please note:The successful candidate must have rights to live and work in Australia and will be required to undergo a background check during the recruitment process, in accordance with the Background Checking Procedure. An offer of employment is conditional on satisfactory results.