AddressAbout the Role
We are searching for an enthusiastic, experienced and highly skilled professional to become a vital part of our team as anITSM Operations Lead. This is a permanent, full-time role located in our Brisbane office.
This exciting new role will lead communication, governance and change management aspects of Information Technology Service Management (ITSM) at Sime Darby. The successful candidate will play a pivotal role in ensuring that ITSM operates at its best, delivering exceptional customer service and streamlining IT service delivery. Moreover, they will maintain consistent, accurate, and timely communication across all ITSM processes.
Why Sime Darby?
Sime Darby Berhad is a partner of choice for some of the world's best brands in the Industrial and Motors sectors. With operations in 17 countries and territories and a strong footprint in Asia Pacific, we continue to grow, delivering sustainable value to our stakeholders through operational excellence, high-performance standards and good corporate governance.
About You:
- Minimum 5 years experience in a similar role
- Tertiary qualifications in Information Technology, Communications, Business Management or relevant experience
- ITIL version 3 or version 4 Foundation minimum qualifications. More advanced ITIL qualifications are highly desirable
- Demonstrated communication, collaboration and leadership skills
- Experience as Change Lead or similar in IT Service team in a similar role
- Experience using Ivanti Neurons
- High level of knowledge of MS Windows 7,10 MS Office (2013, 2016), SharePoint, ITSM tools
- Advanced knowledge and experience in leading incident and problem management
- Demonstrated ability in dealing with senior management
- Proven ability to build strong relationships with a range of internal clients
- Effective oral and written communication skills to ensure clear and accurate communication with all stakeholders
You'll have access to:
- Opportunities for training, mentorship, and career development specific to your role
- Competitive remuneration package and annual salary reviews
- Work life balance through flexible working arrangements
- A supportive, diverse, and inclusive team spread across Australia and internationally
- Access to growth opportunities at a regional, national, and international level through our global Sime Darby network
- Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance
- Employee discounts, rewards, and incentive programs
- Paid parental leave options
- Salary continuance insurance
- Free on-site parking
How to Apply
Hit the 'Apply Now' button
Enquiries: Please call 1300 071 618
Contact Person: Kurt Jones| HR Graduate **********@hastingsdeering.com.au
