AddressAbout the Role
Hastings Deering is on the hunt for a Service Marketing Manager to join our award-winning team at any of our major branches across QLD. This is a Permanent, Monday to Friday role.
As a Service Marketing Manager, you will:
- Develop and Manage the market offerings for Service that drive revenue growth whilst achieving key business financial performance metrics including profit, cashflow and balance sheet impact.
- Manage the Dealer exchange portfolio to balance revenue growth against dealer capacity and inventory turns
- Support the IBP process for components through understanding customer demand and establishing primary and secondary market offerings to meet demand irrespective of dealership capacity constraint
- Work with Caterpillar to ensure Cat Reman offering and inventory is adequate to meet the local needs of our customers and industries
- Develop and manage the rebuild and repair offerings from component to complete machine to ensure market offering and turn around times position Hastings Deering as the primary rebuilder in territory.
- Develop and Manage the strategy and execution of the central quoting team to ensure we can quote accurately in a timely manner that is executable by the business on acceptance
- Develop and manage the quoting tools / systems to provide the customer facing teams, central quoting teams, and service teams to provide prompt and accurate quotes.
- Develop and manage the reporting suite to accurately track related KPI's for Caterpillar, Hastings Deering and Sime Darby Industrial.
- Assist with tactical marketing strategy and planning through Customer Needs Analysis to deliver customer plans and value propositions
- Provide market / customer / competitor analysis and interpretation through intensive and ongoing market research
- Assist in the development of pricing strategies for the area
- Establish and manage the service budgets for annual budget and periodic reforecasts
- Lead and collaborate with Caterpillar on the strategic initiatives that deliver best practice dealer service excellence across the enterprise
Why Hastings Deering?
At Hastings Deering, our people are our heart - from their first day with us right up to their last.
As one of the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.
You'll have access to:
- Opportunities for training, mentorship, and career development specific to your role.
- Competitive remuneration package and annual salary reviews
- A balanced work schedule with rosters tailored to you
- A supportive, diverse, and inclusive team spread across Australia and internationally.
- Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
- Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
- Employee discounts, rewards, and incentive programs.
- Paid parental leave options
- Salary continuance insurance
- Free on-site parking
About You
A successful teammate will have experience in:
- Relevant level of experience in a sales/marketing management role
- Previous experience leading a high performing team
- Experience building and managing business/section development models, including interpretation and execution
- Strong stakeholder engagement
- Strong communication skills
- Trade or tertiary qualified is desirable
To Apply: Hit the 'Apply Now' button
Enquiries: Please call 1300 071 618
Contact Person: Brianna Klinberg - ***************@hastingsdeering.com.au
About Hastings Deering
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
