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Form of workAbout the Role
As an entry level Client Support professional within our insurance team, you will report to the Insurance Team Leader, your role will primarily be responsible for supporting the Insurance division in its services to replace lost and/or stolen products on behalf of Insurance Companies.
Your responsibilities may include, but are not limited to the following:
- Liaising with Insurance Companies, insured customers and JB Hi-Fi stores
- Validating and quoting consumer electrical products for insurance replacement
- Inbound and outbound calls (no sales related calls)
- Preparing orders and managing ongoing caseloads
- Meeting KPI’s and deadlines, in line with Insurance Company Service Level Agreements
This is a hands-on role in a fast-paced environment and will suit a professional who has similar experience and isn’t afraid to roll up their sleeves!
About You
Your strong customer service skills coupled with your keen eye for detail will hold you in good stead and see your success in this role. You are;
- Looking for an entry level position in a Head Office and/or Insurance & Sales position
- A friendly, professional, and calm phone manner
- Strong customer service skills
- A high level of attention to detail
- A strong desire to be proactive
- Proficiency in time management and multi-tasking
- Knowledge of consumer electronics and white goods (not mandatory but highly advantageous)
Our Benefits
This is your chance to showcase your talents, whilst also receiving generous staff discounts, access to training and development and fantastic career opportunities across the broader JB Hi-Fi/ The Good Guys team.
We also offer:
- 6 weeks paid maternity leave
- Employee Assistance Program
- Flexible working arrangements to fit in with the new normal!
- Generous discounts across the JB Hi-Fi and The Good Guys brands
How to Apply
Don’t let this opportunity pass you by! If you have the skills and qualities required for this role – Apply Now! All applications are strictly confidential.
