Client Support Officer (Pool)

The future of transport?

Be part of it

Working for the Department of Transport (DoT) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

At the Department of Transport, we foster collaboration, promote well-being, embrace adaptability, and support accountability to deliver exceptional services.

Collaboration          |          Wellbeing         |        Adaptability       |         Accountability

There has never been a more exciting time to join our team and be part of the future of transport!

The Opportunity

A motivated Client Support Officers to join the Vehicle Services Team.

Based at our modern offices in Innaloo; you will work in our state of the art facilities and will enjoy being busy and learning new skills! Our team is committed to ensuring the delivery of excellent customer service by processing applications and transactions for internal and external clients in an accurate and timely manner.

As Client Support Officer you will respond to a variety of enquiries received through multiple workflows, and you will consistently achieve set performance guidelines, whilst maintaining a high level of service delivery.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Ronleh Wood, A/ Team Leader Vehicle Service on (08 92168***).

This is Fixed-Term full-time position with the possibility of extension and or permanency.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months date of first appointment across the Department of Transport. 

About you

• Maintain a high level of service delivery to meet client demand, dealing with complex, contentious and sensitive enquiries while remaining flexible and adaptable to suit customer needs.
• Exemplify personal integrity and self-awareness.
• Display excellent communication skills, both verbal and written.
• A positive, team-focused attitude and willingness to contribute to team goals.
• Work well with technology and efficiently operate a range of computer systems.

As part of our team, you will enjoy

• A competitive salary, and 11% employer contributed superannuation and salary sacrifice options.
• Flexible work options with possibility working from home or alternate locations.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Training to set you up for success! Training may be on the job, computer or classroom based.
• Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.
• Bright, modern facility close to transport links with a friendly team environment.
• Work for an innovative Government agency with limitless long-term career prospects.
• Comprehensive training provided.
• Generous leave entitlements including 4 weeks’ annual leave and 3 public service holidays each year. In addition, long services leave accrues every 7 years.

In addition to rewarding work, we invite you to be Part of Something Real. Learn more about our commitment to you,

Application Process

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only.

We require you to submit:

1. A detailed CV that clearly outlines the skills and experience you have gained in relation to the job description; and
2. A [2] page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria.
3. The CV must contain the complete names and contact information of two (2) referees who can provide feedback on the applicant's capacity to meet all the Essential Work-Related Requirements. At least one of the referees should be the applicant's immediate (most recent) supervisor/manager unless there are exceptional circumstances.

Please ensure you allow sufficient time to submit your application, as late applications will not be accepted.  If you have any questions regarding submitting your application or would like more information on the recruitment process, please contact our Recruitment Team on (08) 6551 6***.

The DoT may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Successful applicants will be required to provide a satisfactory National Police Clearance before commencing employment.

Our commitment to a diverse and inclusive workplace

The Department of Transport is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at ***********@transport.wa.gov.au or (08) 6551 6***.