Jewellery Workshop Manager

Workshop Manager

Reporting to the Head of Insurance and Repairs, this new role is based in Michael Hill’s newly acquired business Jewellery Service Centre in Geebung. The Workshop Manager ensures that the Jeweller team, comprising Jewellers, apprentices and an administration team, is able to meet and exceed all production targets whilst ensuring production is of the highest quality and meets standards set.

More about the opportunity:

• Communicate production expectations to the Jeweller team i.e. Productivity (units per hour) and monitors employees production rates ensuring they are met
• Lead by example ensuring Jewellers comply with existing Repair Jeweller procedures
• Assess team’s daily workload and plans to meet repair turnaround deadlines
• Prioritise and distribute work amongst the Jeweller team
• Monitor and review individual team productivity to ensure they are meeting repair expectations and KPI’s
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• Utilise external Contractors when required to complete work to repair turnaround deadlines
• Develop professional long term relationships with contractors and vendors
• Coach jewellers one on one or in groups to demonstrate Best Practice production techniques and technical specifications for specific processes

More about you:

• Demonstrated technical knowledge in end to end jewellery repairs
• Proven managerial skills in training, coaching, and developing a high performing team
• Demonstrated history of leading with a 'can do' attitude including persistency and urgency in pursuing results
• A strong customer service focus both internally and externally
• Demonstrated ability to meet quality control standards
• Well-developed time management skills, including the ability to manage a range of priorities, respond quickly, meet deadlines and adapt to a changing environment

What's on offer?

The reward for the successful applicant is a highly competitive salary package with continuous training and opportunities to develop your career within the organisation. It is essential that you bring a "can do" attitude blending your coaching skills, strong customer service skills with the ability to meet the needs of our customers and to manage each piece or range with the appropriate care and attention that it deserves.

We also offer:

• The opportunity to work for an internationally expanding brand
• A supportive team
• A fun and dynamic work environment
• Free On site car parking
• Fantastic employee purchase privileges