Address- Full-Time position.
- Monday-Friday rotating roster. Must be flexible with working hours between 7 am-6 pm.
- Three-Month Probation Period. After the 3 months, the successful candidate must be available to work 1 weekend a month and public holidays. (Salary package will increase after the 3 months as soon as they start weekend work.)
- Must be available to work over the Christmas and New Year break.
- Epping, VIC Location.
ABOUT US:
We are a Melbourne-based company that provides end-to-end technical field services throughout Australia. With over 90 depot locations and 150 technicians, we service more than 65% of the country’s population.
As a holistic technical service provider, we offer a range of services to our clients, including call booking, job scheduling, field management, inventory control, and technical support.
Our network of highly trained field technicians specialises in the installation, recovery and maintenance of EFTPOS, POS and IT equipment, alongside dedicated teams of certified technicians supporting Weights and Scales, ATMs and a wide variety of electromechanical devices.
ABOUT THE ROLE:
The key responsibility of this role is to effectively action and monitor the allocation of incoming jobs and professionally answer phone enquiries and emails from Head Office and Field Technicians.
This role is a Full-time role (37.5 hours a week) working Monday-Friday. The successful candidate must be flexible and be available to work shifts between 7 am-6 pm on a rotating roster. They will also be required to perform on-call weekend duties once a month and work occasional public holidays.
TASKS & RESPONSIBILITIES:
- To effectively action and monitor the allocation of incoming jobs.
- Answering phone enquiries and emails from Head Office and Field Technicians.
- Liaise with the business’ clients to ensure expectations are being met and exceeded.
- Works under routine supervision with intermittent checking.
- Work effectively in a business environment and can work effectively with others.
- Strong administrative skills within a fast-paced and changing environment.
Great time management, attention to detail and a calm, confident communication style.
QUALIFICATIONS & EXPERIENCE:
- Call centre or Admin experience in a fast-paced environment.
- Exceptional customer service skills.
- Can problem-solve and resolve customer complaints.
- Intermediate to advanced PC skills.
- "Whatever it" takes attitude.
We are a friendly team that takes exceptional pride in the quality of our work. The successful candidate will be someone who shares this passion whilst also having the ability to contribute to an enjoyable working environment.
If you are passionate about providing excellent service and want a role with challenges and responsibility, then please submit your application now.
