Company

EvolveSee more

addressAddressMelbourne, VIC
CategoryManagement

Job description

Overview:

Evolve Fleet stands as a leading tech innovator boasting two decades of history. Over the past few years, Evolve has launched three product divisions that dominate in their fields. Our commitment to excellence is unwavering, and we believe in nurturing relationships that drive mutual success.

Your role:

As a Service Delivery Manager, your core responsibility will be to manage the seamless delivery of our services, enhancing client satisfaction and facilitating business growth. You will be instrumental in refining Service Delivery processes, managing client accounts, fostering enduring relationships, and identifying new opportunities to amplify our offerings.

Responsibilities:

  • Ensure client stakeholders remain satisfied with communication and support.
  • Professionally manage the customer onboarding process via tailored communication, setting realistic expectations and managing internal resource requirements.
  • Ensure delivery outcomes, milestones are clear and unambiguous (expectation management).
  • Work with customers to identify opportunities for growth and new ways to add value and offer additional services.
  • Act as escalation point for client issues.
  • Clarify engagement and solution scope with customer.
  • Contribute to strategic business development as and when required.
  • Effectively manage resources (and skillset allocations) required to deliver SDM outcomes including SDC (Service Development Coordinator) support, feature development, config.
  • Ensure fortnightly revenue forecasts are completed accurately and on time.
  • Remaining up to date with release notes including testing and challenging to maintain skills and capability.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience.
  • Minimum 5 years of experience in a Service Delivery position or related role.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Attention to detail and ability to quickly understand business processes and data flows.
  • Proficiency in documentation and IT tools/software.
  • A service mentality.

Perks and Benefits:

  • Work from Anywhere - Enjoy the flexibility of remote work, allowing you to choose your ideal workspace.
  • Occasional In-person Engagement - Embrace opportunities for occasional in-person client meetings and attendance at industry events or workshops.
  • Considerate Travel Policy - With infrequent travel requirements, we provide ample notice and respect individual family needs.
  • Prioritize Work-Life Balance - We value your well-being and ensure a healthy work-life balance to support your personal and professional growth.
  • Employee-Centric Approach - Our company culture revolves around accommodating individual needs while fostering collaboration and excellence in customer engagement.
Refer code: 2239801. Evolve - The previous day - 2024-05-22 21:15

Evolve

Melbourne, VIC
Popular Service Delivery Manager jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Join Our Dynamic Team - Service Delivery Manager At Evolve Fleet

Service delivery manager

Hudson

Melbourne, VIC

5 days ago - seen

Service Delivery Manager - Geelong

Cdc Victoria

Geelong, VIC

5 days ago - seen

Service Delivery Manager, Allied Health

Ms Plus Ltd

Footscray, VIC

5 days ago - seen

Delivery Manager

Service Stream Group

Melbourne, VIC

a week ago - seen

Delivery Manager

Service Stream Group

Bendigo, VIC

a week ago - seen

Meeting Service Delivery Operations Manager

Computershare

Abbotsford, VIC

a week ago - seen

Delivery Manager

Service Stream

Permanent

Melbourne, VIC

2 weeks ago - seen

Administrator - Service Delivery

Adecco

Dingley Village, VIC

3 weeks ago - seen

Second Commissioner – Service Delivery Group, Australian Taxation Office

The Treasury Of Australia

Melbourne, VIC

3 weeks ago - seen

Service Delivery Coordinator

Lucid It Solutions

Mulgrave, VIC

3 weeks ago - seen

Account Manager - Service Delivery

Australian Private Networks Pty Ltd

Preston, VIC

3 weeks ago - seen

Service Delivery Officer/Care Manager - Disability Service

Attainable Care

Mount Waverley, VIC

3 weeks ago - seen

Service Delivery Associate

Workpac Group

Melbourne, VIC

3 weeks ago - seen

Service Delivery Assistant

Australian School Of Performing Arts

Kew, VIC

3 weeks ago - seen

Service Delivery Manager - ACT

Iron Mountain

Victoria

3 weeks ago - seen

Manager, Service Delivery

Unisuper

Melbourne, VIC

3 weeks ago - seen

Client Delivery Manager - Corporate Security

M.a. Services Group

Keilor Park, VIC

3 weeks ago - seen