- Build professional capability within your chapter and more broadly by identifying areas where people need to be further challenged or require additional support
- Manage a group of Journey Experts, ensuring adherence to all people policies and processes
- Responsible for personal development, performance reviews, coaching & development for all chapter members
- Pro-actively managing underperformance
- Actively share knowledge in area of expertise across the chapter and more broadly across the portfolio
- Apply expertise to lead and support squads through prioritised deliverables
- Gather and translate business needs into consumable requirements. This includes leading elicitation workshops, analysis, specification and validation of requirements, as well as by understanding feasibility and potential impact
- Identify and analyse impacted business processes, including understanding of as-is and to-be process Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals
- Ensure potential and active risks and issues are captured, assessed, managed and mitigated in a timely manner
- Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then preparation and execution of those plans
- Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g. Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document
Role Type: 12 months fixed term/secondmentWhat will you bring?To grow and be successful in the role, you will ideally bring the following:
- Exceptional interpersonal skills, and demonstrated ability to inspire, mentor, coach and develop others
- A minimum of 3-4+ years experience across change and implementation and/or delivery experience working with multiple stakeholders and complex business needs
- Deep expertise in your area combined with broad capability and a proven ability to innovate and adapt to the latest developments
- Ability to quickly grasp new content and the ability to translate this to your Chapter
- An intense passion, curiosity and “growth mindset” for customers and bankers, their needs and wants, putting both at the centre of everything you do
- A “can do” attitude and the ability to effectively prioritise and manage your capacity as a Chapter Lead whilst delivering outcomes as a squad member
- Ability to explore customer and banker needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate
- Ability to demonstrate strong relationship and stakeholder influencing skills
- Home Loans domain knowledge preferred but not essential