Key Account Manager - Strategic

This is a Permanent Full-time role.

Catch supports Hybrid working – which means a mix of working remote and in our 699 Collins Street Head office

Who is Catch?

We’re wonderfully different at Catch. We see what’s been done before, and then do it our way. We’re at that brilliant, exciting time where the company is big enough to offer real opportunities, but small enough that you can make an actual impact.

We’re smack bang in the middle of our growth and build phase. There's still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly. 

Sounds challenging right? It can be! But it’s also where you get to be the one that solves that ‘BIG’ problem, writes that new playbook and it’s where you can feel a real sense of achievement when you deliver something amazing.

If that sounds like something you want to be involved in, then join us as we move forward with pure grit, passion, and determination, and be part of a team that solves real customer problems in ways that no-one else can.

You ready? Let’s do this!

What you’ll be doing

What does a normal day in the life of a Key Account Manager (Strategic) look like? Well, no 2 days are alike at Catch, but you could probably expect your day to include some of the following things:

• Build on and execute a strategic account plan that delivers key business opportunities for the seller and Catch.
• Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
• Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data. 
• Work with the Category Managers and business development teams to execute and support the overall category strategy.
• Coordinate Category product approvals and seller's escalated customer disputes.
• Liaise with the Curation and Compliance Team on category product catalogue expansion.
• Work with the Seller Performance team on monitoring and improving the seller and customer experience.
• Liaise with Seller Performance Management and Customer Support teams to assist seller operations.
• Manage the seller relationship by championing the seller’s needs at Catch. Build strong communication channels at all levels of the seller’s organisation, set expectations, provide clear status communications, and work towards a growth plan.

The skills you'll have

• 3-5 years’ experience in a retail and/or eCommerce business in either operations, account management or customer service role. Experience working to sales target.
• Strong written and verbal communication.
• Ability to collaborate cross-functionally within Trade.
• Demonstrated drive to set and achieve aggressive growth targets.
• Strong quantitative analytical skills (including database analysis and Excel skills).
• Strong reporting skills and results orientated.
• A passion for delivering outstanding value to customers.
• An eye for detail and solutions-based outlook - find the issue and fix the situation.
• Enthusiasm for online shopping - we love working at Catch, we think you will too!
• Prioritisation skills - manage your workload in a sensible and efficient manner

Why join the Catch team?

There’s never been a more exciting time to join the Catch Team!!

Its a fun, challenging and uniquely different place to work and on top of that we offer a range of benefits including:

• Flexibility that works for you. This allows our teams to navigate work life and home life on their terms
• Extended Parental Leave - 16 weeks for Primary Carers
• Convenient Melbourne office location, which is just across from Southern Cross Station
• Modern and Open office space with ample onsite kitchen facilities, break out areas and access to lite breakfast (toast, cereal, fruit).
• End of trip facilities with all the amenities like hair dryers and towel service as well as bike storage
• To enable our team members to give back to our communities, we offer paid volunteer leave
• Subscription to our OnePass loyalty program, so you can enjoy free delivery as you shop on Catch
• A 5% discount when you shop at Kmart, Target, Bunnings and Officeworks

At Catch, we welcome all applications and screen them without attention to race, age, beliefs, sex, orientation, gender identity and disability.