L 2 Support / Cyber Security Analyst

• Permanent Full Time
• South Yarra Location 
• Immediate Start 

My client is a managed services provider, who has been operational for over 15 years. They work with mid-market clients and due to increased demand are looking to add to their team. 

This is a fantastic opportunity for a passionate IT-centric person who is an enthusiastic, proactive and professional Level 2 Support engineer.

Working as part of a close-knit team, you will be required to take ownership of leveL 2 issues and resolve them in a timely and professional manner. 

Responsibilities include:

• Assisting clients with their IT needs at various locations.
• Investigate, diagnose, and resolve IT issues and cybersecurity alerts on client systems.
• Prioritise cybersecurity by following best practices.
• Secure client systems by implementing and maintaining cybersecurity solutions.
• Standardise and maintain network systems.
• Support Windows, Hyper-V, VMWare servers, backups, storage, and cloud infrastructure.
• Manage project tasks and meet deadlines.
• Collaborate with clients to discuss ongoing issues and solutions.
• Provide on-call support as needed.
• Utilise tools and procedures effectively.
• Troubleshoot issues, including root cause analysis.
• Communicate effectively with internal and external teams to resolve complex problems.
• Perform server maintenance, software upgrades, and patch installations with minimal downtime.
• Proactive problem solving and a keen eye for detail are essential.
• Ability to multitask and manage multiple issues simultaneously.
• Documenting knowledge articles and creating how-to guides/videos for internal use and to distribute to end-users.

 Previous Experience:

• Experience with Microsoft 365 and Conditional access
• Experience with Microsoft Intune/Endpoint manager.
• Above basic understanding of Cybersecurity and Essential Eight Framework
• Troubleshooting experience with Windows OS – Workstation and OS
• Server Administration experience
• Experience with Intune MDM to manage iOS devices would be beneficial.