AddressExciting new opportunity for an L3 Solutions Engineer to join a fast-paced dynamic business in Perth
About the Role
As a Level 3 Engineer, you will offer support to clients in Perth both remotely and on-site. This role provides a varied workload, servicing a range of professional service clients and working with a wide range of technologies, ensuring that each day is unique.
Your New Role
In your new role, you will be responsible for the operational support of client infrastructure. This includes resolving incidents, managing changes, and implementing upgrades and improvements. You will serve as an escalation point for the service desk engineers within your team in complex support cases. Your duties will also include standard 3rd level support and have a focus on networking, including the design and implementation of new networks. You will be tasked with identifying inefficient processes and suggesting improvements for greater efficiency. You will need to stay aware of client incident trends and developments and ensure that your skills and product knowledge are always up-to-date with the latest developments in the field.
What You’ll Need to Succeed
To succeed in this role, you will need experience in a Senior Support Role, ideally with a focus on networking, backed with certifications in this area. You should have knowledge of Microsoft Windows Server and desktop operating systems, and experience with Microsoft Active Directory, Exchange, RDS, Office 365, and Azure AD. You should also have knowledge of networking and firewalls, experience with enterprise storage devices, and VOIP Telephony. Experience with Backup and Recovery, virtualisation, and using ticketing systems is also required. You should have a customer-centric approach, excellent time management skills, and the ability to work and perform under pressure in time-critical scenarios.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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