AddressOur client, a key player in the wine industry, is seeking a Business Applications Specialist to join their team on permanent basis, in Melbourne. The Business Applications Specialist is responsible for the technical support and optimization of business solutions across the group of companies. You will own the technical implementation aspect of project delivery, developing solutions to support business initiatives and requirements, and the ongoing support of those new and existing solutions.
Key Deliverables:
- Administration, support and enhancement of key business systems including but not limited to: Microsoft Dynamics 365 Business Central, Microsoft Power Platform, Power BI, Microsoft Copilot, Integration services, SQL databases, Office365.
- Proactively engage with business users to understand requirements and identify opportunities to enhance business systems
- Investigate, troubleshoot and determine root cause of any reported business system issues
- Manage support ticket queues for all business systems, ensuring tickets are responded to and resolved within SLA
- Deliver system changes following Change Management processes to minimise risk and potential business impact
- Produce and maintain documentation to enable effective knowledge sharing and systems support
- Participate in the selection of new solutions to meet defined business requirements
- Scope, design and deliver changes and enhancements to key business systems
- Support Project Managers on larger projects that impact on business systems including new systems implementations
Key Skills Required:
- Strong knowledge of Microsoft business solutions (D365 Business Central, Power Platform, Power BI, Office 365, SQL Server)
- Strong knowledge of ERP and the end to end business processes
- Ability to work on multiple projects, development and issues simultaneously across various part of the business including sales, finance and operations.
- Experience in a sales and distribution or logistics environment would be highly beneficial.
- Strong written and verbal communication skills.
- Strong analytical and problem solving abilities
- Ability to plan and lead testing activities and coordinate UAT in partnership with business leads
- Collaborative approach in engaging stakeholders across both technology services and the wider business community
- Qualifications:
- Bachelor / Diploma in an IT or Business or related Work Experience
- Training / experience in Microsoft Power Platform
Please apply below or reach out to Tiana Jorgensen.
