Leader - Technology Infrastructure

• Join Ausgrid in a unique opportunity, shaping the future of our infrastructure services
• Permanent Full-Time | Competitive Package + Bonus Opportunity
• Sydney Location 

Just imagine a future where households and businesses can generate their own energy and sell it back to the grid, ultimately connecting communities and empowering lives. Are you ready to play your part in an evolving industry?​

Ausgrid is on an exciting transformation journey and now is the time to be a part of something big. We are proud to service Australia’s east coast, as a leading business in energy distribution, delivering a safe and reliable electricity supply to more than 1.8 million homes – that’s over four million Australians relying on us every day. 

Our vision is simple; for our communities to have the power for a resilient, affordable net zero future. ​  

We take pride in knowing that the work we collectively achieve today, will transform the world tomorrow. We value a culture of working and living safely, being customer focussed, commercially minded, collaborative, honest, accountable, and respectful. Our values are not just initiatives driven by leaders; they define the way we work.

Your team

Our Technology Business Unit drives digital transformation of our core business. With a commitment to excellence, we strive to deliver scalable and sustainable technology capabilities that enhance productivity, elevate user experiences, and deliver strategic growth across the Ausgrid Group. We support the efficient and effective delivery of network operations, which includes undertaking effective asset lifecycle management, asset operations, customer and market meter data management, financial reporting and management of the electrical network. Our mission is to foster efficiency, reliability, scalability and simplicity in the digital landscape.

Your new role

Committed to delivering reliable, sustainable, and innovative energy solutions to our customers, we are seeking a highly skilled and visionary Leader - Technology Infrastructure to play a leading role in executing our technology strategy. This role offers a unique opportunity to shape the future of infrastructure services in a dynamic and forward-thinking organization.

Key responsibilities:

Technology Infrastructure Strategy

• Partner with the CIO to develop and lead the Technology Infrastructure strategy aligned with business objectives

Operational Management

• Oversee the operational management of infrastructure platforms, including data centers, networks, firewalls, and telecommunications
• Ensure a stable and secure infrastructure environment, managing incident response, patching, and asset management

Team Leadership

• Lead, coach, and mentor a high-performing team, fostering skill development and driving the delivery of systems to enable new capabilities

Performance Metrics and Continuous Improvement

• Define key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of infrastructure services
• Drive continuous improvement efforts based on performance data

Service Delivery

• Lead the provision of Technology Infrastructure services (ICT/OT) in both on-premise and cloud computing environments

Innovation and Emerging Technologies

• Drive innovation and explore emerging technologies to enhance operational efficiency and support strategic objectives

Initiative Pipeline Management

• Oversee a pipeline of initiatives to improve infrastructure capability, including business case development, project controls, and governance

Environmental Sustainability

• Incorporate initiatives for environmental sustainability within the infrastructure strategy, aligning with Ausgrid's commitment to sustainability and corporate social responsibility

Cost-Effective Solution Design

• Identify and drive cost-effective solution design and maintenance for ICT and OT systems, optimizing investment decisions

Customer-Focused Culture

• Foster a customer-focused service delivery culture, promoting continuous improvement to business systems and processes

Stakeholder Relationships

• Develop strong relationships with internal stakeholders, Managed Service Partners, and strategic vendors to integrate infrastructure services into business processes

Risk Management and Compliance

• Implement operational risk management strategies and ensure compliance with relevant regulations and standards, including those set forth by the Australian Energy Regulator (AER)

Strategic Contributions

• Contribute to the development of the Technology and Cyber Security strategy, enterprise and solution architecture, and participate in AER submissions and sourcing strategies

Spark our interest!

Our hiring decisions are not only based on your experience and skills, but your passion, attitude, and alignment to our core values. 

If you are a seasoned technology leader with a track record of success, possess the below detailed qualifications and experience, and are ready to drive innovation and excellence in the infrastructure domain, we encourage you to apply. Join us in shaping the future of energy infrastructure and contributing to our commitment to sustainability and customer-focused service delivery.

Tertiary Qualifications

• Tertiary qualifications in Information Technology or another closely-related discipline, or equivalent experience in a similar position

Senior Leadership Experience

• Proven senior leadership experience managing infrastructure teams in both ICT and OT environments, encompassing on-premise and cloud computing setups

Cultural Leadership

• Demonstrated ability to foster a culture of collaboration, agile delivery, and continuous improvement within infrastructure teams
• Proven ability to achieve results by empowering teams, delegating responsibilities, and encouraging innovation
• Passion and aptitude for building and developing individuals and teams within a newly created section.

Interpersonal Skills

• Strong interpersonal skills with experience in negotiation, influencing, and providing strategic advice to all levels of the organization
• Building rapport naturally with internal and external stakeholders is crucial 
• Excellent communication skills, both written and oral, with a customer-focused approach for service delivery
• Experience in communicating with senior stakeholders and business users is crucial

Business Strategy Alignment

• Demonstrated ability to understand and translate business strategy into technology outcomes

Client Engagement

• Extensive experience in client engagement and delivery within an enterprise of similar scale and complexity

Infrastructure Expertise

• Extensive experience in high availability and disaster recovery architecture, communication, and related technologies

Regulatory Compliance and Security

• Experience with regulatory compliance issues and knowledge of best practices in application and network security

Technology Knowledge

• Working knowledge of SAP and Microsoft stacks
• Exposure to ITIL concepts and adoption
• Experience with Cloud Financial Management, including FinOps practices
• Experience with Advanced Distribution Management Systems (ADMS) 

Grow with Ausgrid
To continue building on our rich heritage, we actively invest in our people’s development through secondments, onsite training, mentoring circles, e-learning, Australian Graduate School of Management programs (UNSW) and study assistance.

It is through our investment in our people that the average tenure across the business is 14 years and our current turnover is sitting at a market competitive rate of just 3.9%.  

Ausgrid Perks
Revel in more than just a competitive salary! Our employees enjoy a dynamic range of market leading support and safety services, wellbeing programs, corporate discounts, and flexibility arrangements in many forms. 

Our people are paramount to the continued success of Ausgrid, therefore celebrating great work is important to us! It’s not just the big wins that count, we have provided our employees the opportunity to applaud peer successes daily through our Amped Recognition Program. But let’s not forget the major milestones! For those ready to exceed expectations, anticipate a nomination for a CEO award at our formal end of year Award gala.

Belonging at Ausgrid 
To deliver the best possible service to our customers we strive towards a workforce that reflects the diverse community that we serve. Ausgrid is committed to creating a diverse and inclusive workforce and we encourage applications from women, people from culturally diverse backgrounds, people with disabilities, people from the LGBTQIA+ community and First Nations people.

If you require support with your application/reasonable adjustments for the interview process, please reach out to our dedicated Talent team.

Must have full Australian work rights to be considered.