Address- Lead a team of Claims Managers and Technical Support Officer
- 6-month secondment opportunity
- Brisbane location
The Leader is responsible for working with the Regional Claims Manager and other Leaders to operationalise the business strategy by developing and leading a team of Claims Managers and a Technical Support Officer.
The Leader will be responsible for creating and fostering a positive working environment that encourages and embraces change, rewards high performance and develops staff to their full potential. This will include ensuring all staff have the required skills to perform their role, have development plans and goals in place that are clearly linked to the Strategy.
Key responsibilities:
- Actively motivate, develop and coach team members to drive results and create a high performing team and highly engaged team
- Create a plan to drive performance of the team that delivers team results against the division and department strategy
- Manage the day to day operation of the team, ensuring all service levels and key result areas are clearly communicated to team members to enable them to meet or exceed targets
- Work with the Operations Lead to effectively and efficiently manage workflows within the team.
- Contribute to the development and operationalisation of the strategic plan for the Region
- Resolve customer complaints, liaising with Customers, Internal and External Assessors, Repairers and Client Managers
Required qualifications/experience:
- Previous experience leading a team
- Property Claims experience (desirable but not compulsory)
- Working knowledge of the Insurance Industry principles and regulations, as well as knowledge about business products, policies and procedures
- Ability to lead a e team of Claims Managers to achieve positive cost and customer outcomes
- Strong coaching and development capability with ability to identify developmental needs of team members and tailor training activities to achieve positive outcomes using a coaching methodology.
If this sounds like you, apply online today. For more information, contact liam.saif@suncorp.com.au
