AddressWe are excited to announce an opening for a Learning & Development Coordinator at our brand-new hotel in Melbourne, Lanson Place Parliament Gardens, set to open in September. This dynamic, permanent full-time role is crucial in ensuring our staff are well-trained and equipped to deliver exceptional guest experiences.
With a blend of L&D responsibilities and HR administrative tasks (comprising 40% of the role), this position offers a unique opportunity for professional growth and Development.
The Opportunity :
As our Learning & Development Coordinator, you will add immediate value to our business by helping onboard our frontline employees quickly, supporting managers and employees in upskilling their soft skills, and working on development initiatives to ensure a high level of customer service in all our operations.
This exciting role involves supporting the implementation of the organizational capability strategy and managing internal employee communications. You will work closely with business leaders and key stakeholders to administer learning programs, while also overseeing reporting and compliance monitoring.
Your day-to-day tasks will vary significantly, as this is a very hands-on role with a key focus on customer service experience.
Previous hospitality experience is essential for success in this role.
Key Responsibilities:
Learning & Development (60%):
-Support the business in improving standard operating procedures (alongside HODs) and converting them into training courses.
-Assist in evaluating priority L&D needs for Front Office, F&B, and Housekeeping.
-Assist the Head of People and Culture in coordinating leadership development programs.
-Develop and oversee the service training calendar pre-opening and post-opening.
-Facilitate hotel training and assist in developing the customer experience training.
-Coordinate the trial run program with the opening schedule and prepare all materials.
-Monitor policy compliance and obtain sign-offs, with proactive communication for reminders as necessary
-Support the administration of the Employee Engagement Survey program and contributing to action planning
-Assist with Performance Management administration, ensuring compliance
-Coordinate Corporate Social Responsibility (CSR) activities and reporting on them
-Supervising registrations for training sessions
-Complete training reports and prompt regular training completion from managers.
-Support HR projects and initiatives.
HR Administrative Tasks (40%):
-Assist in the recruitment and onboarding processes
-Assist in all people activities (Birthdays, work anniversaries, team buildings, etc..)
-Assist in managing employee records, ensuring accuracy and confidentiality.
-Support payroll and benefits administration.
-Handle employee queries and provide HR-related support.
-Assist in performance appraisal and employee development processes.
To be successful in this role you will require the following skills, experience and qualifications:
- A tertiary qualification in Business, HR, or Communications
- Relevant experience in a similar role or within the hotel industry, with a strong understanding of hotel operations
- Proven ability to collaborate with stakeholders across different functions
- Excellent written and verbal communication skills, enabling the development of meaningful professional relationships within the organization
- Exceptional attention to detail and time management skills
- Experience in video editing and e-learning content creation is highly valued
- Familiarity with HRIS and LMS is highly regarded
What We Offer:
• A dynamic, caring and supportive work environment
• A complete Employee Care Platform
• On-demand online courses
• Volunteering initiatives
• Staff benefits including discounts on accommodation & dining at our property as well as free stays in our sister properties in Asia.
How to Apply:
Please submit your resume and cover letter to ************@lansonplace.com
