Learning Specialist

Learning Specialist

• Transform the learning experience for thousands of people
• Temporary role up to 6 months with possible extension and conversion to ongoing
• Hybrid working options, work at home and from our state-of-the-art offices!

At DCS, we are passionate about serving our customers, the 8+ million citizens of NSW. We need your help to make this passion a reality. Creating amazing customer experiences starts with ensuring our people have amazing employee experiences and as one of our Instructional Designer gurus you'll work within a specialist Learning and Development team to help scope, design, and build the important learning that ensures everyone at DCS is at their best and doing their best, always.?
Sitting within the Employee Experience unit in People and Culture, we develop and deliver key programs, initiatives, and services across the full employee lifecycle. We deepen engagement, cultivate continuous learning, and foster a culture of care and belonging.
Reporting to the Senior Learning and Development Advisor, you will use your excellent stakeholder engagement and collaboration skills to create engaging, high quality learning modules, guides, and other resources to improve capability and compliance across DCS.
You'll be responsible for:

• Collaborating with subject matter experts to uncover business problems, capability gaps and learning needs, so that you can recommend fit for purpose learning solutions.
• Designing interactive and engaging content, drawing on recognised learning theories, design techniques, and best-practice elearning practices to meet organisational needs.
• Proactively evaluating and enhancing existing learning solutions to ensure positive learner experiences and the achievement of business goals.
• Actively contributing to the development of learning and development processes, activities and projects, collaborating across teams to enhance service delivery.

About You:
You'll be driven to help others be their best, using your expertise to make complex concepts easy for everyone. Enthusiasm may not be your middle name; however it will be the energy you bring to every conversation as you collaborate to solve problems. With an eye for detail and a focus on deadlines, you'll be known for delivering on your promises and enabling others to do the same. Most of all, you love working in a team and be comfortable flying solo, getting things done and learning fast.
About your day-to-day
With a busy development agenda, things can get busy so you can expect to work in a team that uses a pragile (practical agile) approach to getting things done. You'll be responsible for leading the way on your allocated learning modules and have support available if and when you need it. With connections right across DCS, you'll work with senior stakeholders, frontline team members and leaders.
To be successful in this role you will have:

• Demonstrated experience in the design, creation and deployment of interactive and engaging instructional content and sound knowledge of best-practice elearning approaches.
• Demonstrated experience managing multiple competing priorities.
• Project management skills and exceptional oral and written communication skills.
• Strong customer service focus and relationship management skills.
• Ideally, relevant tertiary qualification.

If you want to be part of this forward thinking, innovative team that challenges the status quo, we would love to hear from you!
What we need from you:
To start your journey towards becoming our Instructional Designer, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills.
Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation
Click to access the Role Description. For enquiries relating to recruitment please contact Mel Maung via Mel.Maung@customservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 7 February at 9.59am AEST
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement .
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Mel.Maung@customservice.nsw.gov.au or 02 9494 8351.
For more information, please visit