AddressWho are we?
Australian IT Group is an MSP who service business IT needs across Australia. We provide cost effective solutions without sacrificing quality and efficiency.
Due to accelerated business growth, we are looking for a full-time Level 1 Desktop Support Engineer to join our Sydney Helpdesk team located in Lidcombe.
We are seeking someone that is confident, enthusiastic, well-spoken and has a can-do attitude.
We are looking for:
- Previous IT experience
- Exceptional phone manner
- Professional attitude
- Highest level of customer service
- Ability to manage customers expectations
- Self managed / work autonomously
- Strong communication skills
- Natural ability to problem solve & trouble shoot
- A great team player
Skills in the below is advantageous but not mandatory:
- Familiar with remote management software Datto RMM
- Auto Task PSA
- MSP environment experience
- Experience in IT Support for the Automotive industry
- Current industry or tertiary qualifications
The role involves:
- Answering the phone and actioning tickets for our customers
- Basic IT Desktop Support
- Remote and onsite support to our clients
- Computer diagnosis and repairs
- Basic network and configuration skills
- Microsoft product support
- Office 365 maintenance & support
We offer in return:
- In house support & training
- The opportunity to learn a vast range of IT skills
- A collaborative team environment
- Personal development opportunities
- Onsite parking
- Reward & Recognition programs
If you’re excited to join our team and make a difference for our customers, please apply now!
