AddressThis is a Level 1 IT Service Administrator role with one of the leading companies in AU right now -- Planet Innovation -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.
More About the Role at Planet Innovation
[Planet Innovation](https://planetinnovation.com/) (PI) is an award winning HealthTech contract design and manufacturing company. We are looking for a Level 1 IT Service Administrator based on-site at Box Hill (with some required visits to our manufacturing site at Blackburn North). ### **The Accountabilities** - Act as a first point of contact to staff. Prioritize and allocate tickets amongst the wider IT team, balancing tickets based on workload and skills within the IT team. - Complete on/offboarding, service requests. Resolve/escalate incidents. Manage onsite tech-bar and inventory needs, maintain standard operating procedures and knowledge base. - Are the primary point of contact regarding day-to-day procurement and financial administration of IT expenses. Including liaising independently with the Accounts team and pro-actively addressing issues related to purchase orders and invoices before they arise. - Ensures the availability of critical business systems via pro-active maintenance and ongoing support. - Maintain operational documentation and qualify documentation through team involvement and/or feedback. - Hardware support and asset management ### **The Typical Experiences** - Previous experience in system administration and desktop support (Level 1-1.5) - Experience administering Azure/O365/Exchange for larger organizations (100+ users) - Intermediate SharePoint Administration - Experience prioritizing and allocating tickets amongst a wider team – ITIL aligned process practice.
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