AddressThe Service Desk Officer will be responsible for providing effective first-level support to users of the department's Information and Communications Technologies (ICT). This includes logging all incidents/requests, incident/request resolution, provisioning of equipment and services, as well as escalating high-priority incidents to ICT support staff and management. The role requires a commitment to quality support processes, including delivering excellent customer service (both verbal and written), providing well-thought-out technical resolutions, and maintaining professional conduct at all times.
ROLE SPECIFIC REQUIREMENTS
- 1-2 years' experience delivering level 1 support in a corporate or government IT Service Desk environment.
- Solid knowledge of the MS Windows Operating system environment (Windows 7, 8, 10) and MS Office suite of applications (2013).
- Demonstrated experience in delivering quality customer service via phone and email.
- Solid working knowledge of desktop computing concepts and support strategies.
- Possession of a current Victorian Driver's License.
- Willingness to travel throughout Metropolitan Melbourne and Regional Victoria as required.
- Preferred candidates will undergo security checks such as a police record check.
- A relevant Information Technology post-secondary qualification is desirable.
Qualifications:
A tertiary qualification in a numeric field (e.g., statistics, mathematics, economics, commerce, or social science). Equivalent work experience will be considered if no tertiary qualification is held.
HOW TO APPLY:
Please submit your resume (in MS Word Format) for consideration via the link below. A cover letter demonstrating your relevant experience may also be reviewed.
Should you wish to discuss, please contact Neha Agrawal at ************@hudson.com , quoting reference number 237930.
Your interest will be treated in the strictest of confidence.
