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Form of workAre you a tech whizz with a can-do attitude and a passion for problem-solving? Do you want to boost your career while making a real impact in an innovative and growing industry? Look no further!
We are on the hunt for talented and enthusiastic IT professionals to join our dream team. Due to our thriving business, we are offering exciting roles that will push your boundaries, enhance your skills, and satisfy your ambition.
One of these roles will require the individual to be an Australian Citizen.
Role & Responsibilities:
- Be the superhero our customers need by providing Level 1 and/or Level 2 technical support via phone, email, remote desktop, and occasionally, in person.
- Engage with technology in diverse environments involving workstations, printers, data projectors, switches, servers, routers, and firewalls.
- Maintain the pulse of our internal and client systems, workstations, servers, and networks, ensuring optimal performance, ironclad security, and efficient backups.
- Master the art of customer service, managing requests and support tickets with speed, accuracy, and crystal-clear communication.
- Create and provide essential documentation, crafting a roadmap for others to follow.
- Solve internet/IT conundrums and escalate them when necessary.
- Play an instrumental role in setting up workstations, notebooks, and assist in the orchestration of server and network deployments both in-house and on-site.
- Log faults and tickets with meticulous attention to detail.
- Thrive in a collaborative team environment, bringing your unique skills to the table.
Desired Skills & Experience:
- Deep understanding of Windows PC/Mac, and ideally Windows/Linux Server operating systems.
- Proficiency with Active Directory & Office365 Administration.
- Networking experience with top-tier products from Cisco, Meraki, Ubiquiti, FortiNet, or CheckPoint.
- Cybersecurity savviness will be a feather in your cap.
- Ability to support general desktop, laptop, and mobile hardware & software.
- A knack for troubleshooting & configuring printers, data projectors, switches, routers, WAPs & IP Phones in diverse environments.
Perks of the Role:
- On-the-job training that accelerates your career progression.
- A dynamic work environment that keeps you engaged and motivated.
- All the tools you need - we've got you covered with a laptop and mobile.
- Incredible exposure to cutting-edge Windows Server / Virtualization and converged technologies.
- The chance to be a vital player in a rapidly expanding international company.
- Gain invaluable experience supporting users remotely across Australia.
Feeling a buzz of excitement? That's your tech-loving spirit telling you to seize this opportunity! Click "Apply for this job" to take the first step towards your dream role.
At OpSys, we embrace diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and encourage individuals from all walks of life to apply.
