Level 1 Service Desk

• Microsoft technology stack
• Immediate start
• Monday to Friday in Beaudesert office 

Do you thrive on troubleshooting and have a knack for explaining complex things in simple terms? Are you passionate about customer service and enjoy helping others succeed? If so, we want to hear from you!

We are seeking a driven and detail-oriented individual to join our client's growing Service Desk team as a Level 1 Support Specialist. In this role, you'll be the first point of contact for internal users experiencing technical issues, providing prompt and efficient solutions.

What you'll do:

• Provide 1st Level IT support for 500 end-users
• Troubleshoot and resolve technical support requests and tickets
• Develop checklists, procedures, and knowledgebase articles
• Participate in IT projects as required
• Monitor and manage software telephony systems

What we're looking for:

• Tertiary IT qualification
• Previous help desk (or similar) experience
• Good knowledge of Microsoft products including Windows 10, MS365 and and Teams
• Good knowledge of ticketing systems
• Previous experience in supporting internal users
• ERP knowledge will be highly regarded

Location: Beaudesert, on-site Monday to Friday

The client is looking to hire with a start date in February 2024.  To begin the application process please APPLY below and submit your resume.

This position was posted by Genesis IT&T - Filling the IT skills gap across Australia