Address- $80K + super + bonus
- Hybrid work policy
- Leadership focused on your success
Are you a skilled problem-solver with technical expertise and a passion for innovation, ready to drive impactful solutions and ensure exceptional customer satisfaction?
Acclario, a trusted Microsoft partner, offers comprehensive Microsoft Professional Services, technical consulting, and configuration services. We support our clients across the entire range of Microsoft solutions, ensuring seamless integration and optimal performance.
Established in 2016, Acclario is Queensland-owned and headquartered in Brisbane. Our team has grown to over 30 IT professionals, dedicated to delivering top-notch Microsoft Professional Services, technical consulting, and configuration services.
Hi, I'm Ray Seeto, CIO, and right now, I'm on the lookout for a Level 2-3 Support Officer with a genuine customer-centric focus, to come and work with us. Is that you?
Who are you?
Well, in addition to 3+ years experience in a similar role, you'll have a solid understanding of ITIL Framework, knowledge of service desk management and tools (such as Jira), sound working knowledge of Microsoft 365, specifically SharePoint, Power Platform, and Dynamics 365 and experience with cloud services, Microsoft Azure, Entra ID, PaaS.
Additionally, people will most likely describe you as:
- A problem solver who easily diagnoses and troubleshoots issues
- Adaptable, with an ability to handle a variety of tasks
- A doer - with lots of 'get-it-done' energy, certainly - yet still big on 'the detail'
- Customer-Focused and committed to providing high quality support
- Detail-oriented to ensure problems are understood and correctly resolved
- You're cool with policies, procedures and processes
- Positive by nature - but not blindly optimistic
- A confident decision-maker
- Comfortable being held accountable and holding others accountable too
- Someone who takes the initiative
- A lover of facts, data, numbers
- Someone with a growth mindset, who actively seeks growth opportunities
If all of that's true... then read on!
The role?
Look, it's pretty straightforward—you'll be responsible for triaging support requests, actioning technical fixes, SLA reporting to clients, problem solving technical issues within specific applications in the M365 stack, and playing a crucial role in assisting the MS Manager in managing the service desk.
Why would you?
Well, there are a few reasons ... we have a hybrid working policy. The salary package is good - $80K plus Super' plus potential for an annual bonus, based on both your individual performance and the company's financial performance. We have a very inclusive environment, family like. We enjoy participating in different charity events as a team. And importantly, we take personal responsibility for you achieving success in your role. To me, leadership is a verb, not a noun, and our job is to help you achieve more success, in less time, with less stress.
Sound interesting? Why not hit the Apply button, build your profile (no need for a CV or cover letter)? Do a little 10-minute self-assessment that tells us a bit about your nature - and we'll be in touch!
EVERY application will be acknowledged. EVERY applicant will be advised the outcome of their application
Acclario IT Pty Ltd is an equal opportunity employer and we encourage applications from all people who believe they have the right blend of experience and character.
