Overview:
We are seeking an experienced Level 2 Engineer with a solid background in network security troubleshooting and support to join our team in Perth, Australia.
This position offers an exciting opportunity for a skilled individual to advance into a Level 3 Engineer role. The ideal candidate will have at least 5 years of experience working with Fortinet products, particularly Fortimanager, Fortianalyser, and Fortinet firewalls, with a focus on SDWAN and FortiSASE technologies.
Exposure to FortiSIEM, scripting, and automation experience would be highly advantageous.
Key Responsibilities:
- - Provide expert-level troubleshooting and support for network security issues, focusing on Fortinet products such as Fortimanager, Fortianalyser, and Fortinet firewalls.
- - Collaborate closely with Level 3 engineers and consultants to resolve complex technical issues and implement solutions.
- - Operate autonomously to investigate and resolve Level 2 support tickets within agreed SLA timelines.
- - Mentor and provide guidance to Level 1 team members, assisting them with technical escalations and skill development.
- - Contribute to the development and enhancement of support processes and documentation.
- - Participate in on-call rotation schedules to provide after-hours support when necessary.
Requirements:
- - Minimum of 5 years of experience in network security troubleshooting and support, with a focus on Fortinet products.
- - In-depth understanding of Fortimanager, Fortianalyser, and Fortinet firewalls, with experience in SDWAN and FortiSASE technologies.
- - Solid knowledge of BGP and OSPF routing protocols is essential
- - Exposure to FortiSIEM and scripting languages such as Python or PowerShell would be highly beneficial.
- - Proven ability to operate autonomously and efficiently manage workload priorities.
- - Excellent communication skills, with the ability to effectively collaborate with team members and clients.
- - Strong problem-solving skills and a proactive approach to identifying and resolving technical issues.
- - Relevant industry certifications such as Fortinet Network Security Expert (NSE) or equivalent would be advantageous.
Career Development:
This position offers a unique opportunity for career growth, with the potential to transition into a Level 3 Engineer role. The successful candidate will have access to ongoing training and development opportunities to enhance their skills and expertise in network security technologies.
Application Process:
If you meet the above requirements and are eager to advance your career in network security, please submit your resume along with a cover letter outlining your relevant experience and career aspirations. We look forward to receiving your application.