Level 2 It Support Engineer

Level 2 IT Support Engineer job available at growing MSP | Melbourne’s West | Permanent | Immediate start

Your new company 

A growing Managed Service Provider in Melbourne’s West requires a Level 2 Service Desk Engineer to join its team for a permanent role commencing immediately. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies.

Your new role 

In this exciting new role, you will be:

• Providing 2nd level support for clients.
• Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
• Performing technical support of servers, network and hardware.
• Assisting with the delivery of infrastructure projects.
• Delivering a high level of customer service and communication.
• Handling escalations, whilst mentoring and training Level 1 Support Engineers.
• Maintaining relationships with clients.

What you'll need to succeed 

To be successful in your application, you will need:

• Demonstrated experience in providing Level 2 IT support.
• Sound knowledge of Office 365, Windows Server, Microsoft Exchange, Active Directory and Network troubleshooting.
• Experience with Datto RMM and ConnectWise Manage is highly advantageous.
• Highly developed troubleshooting and problem-solving skills.
• A tertiary education in Information Technology as well as Azure, Microsoft and ITIL certifications are beneficial.
• Experience working within a Managed Service Provider is preferred.
• Access to a car and a valid driver’s license.

What you'll get in return 

Working in an organisation where they develop and grow careers, you will be offered a competitive salary package, working across a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!

What you need to do now 

If you're interested in this role or know of someone that may be, please click ‘Apply Now’ or forward an updated CV to **************@hays.com.au.