System Engineer

IntegrateIT Australia is a leading, Australian-based IT consulting firm and Managed Service Provider (MSP) dedicated to delivering best-in-class services to its clients. We are passionate about helping our clients grow and move forward while maintaining a true collaborative and family-oriented work environment. 

Our team members have the opportunity to work in a fast growing MSP that truly values our employees and clients alike. We value work/life balance, encourage skill development through certifications, and offer a clear path for career advancement. 

We are looking for another Systems Engineer to join our existing talented engineering team on a permanent basis. This will be a client facing role and you will work with many different clients of varying sizes, resolving a wide range of IT issues. 

The day-to-day responsibilities will see you conduct support across all levels and work with our clients on everything including (but not limited too):

•             Identify and solve business problems within the scope of supplied IT services, while exploring opportunities to offer new services to clients.

•             Day-to-day server maintenance tasks including preventative maintenance tasks and reactive fault finding

•             Understand the networks and common IT/business issues of different clients.

•             Microsoft 365 including Tenancy Administration, SharePoint Online, OneDrive, Azure AD, Defender for Office 365, Exchange Online

•             Thoroughly document all work and time entries in our ticketing systems.

•             Ensure naming standards, appropriate documentation of full environment is provided and sustained.

•             Foster strong relationships with both your team members and clients.

•             Stay current with technology solutions offered to clients, including M365, Azure Cloud, and Cybersecurity.

•             Experience working with Microsoft Server, Azure, SharePoint, Teams and other Office 365 technologies

•             Experience in operating and maintaining AWS and Azure-based environments

•             Excellent understanding of Microsoft Server and some experience with SQL environments

•             Engage actively with team members and clients during work hours, promoting a positive and enjoyable work environment.

Alongside the support work there are also projects that will be assigned which will see you work on cloud migrations (365, Azure, data centre servers) as well as auditing new business, project managing client company site moves and implementing new network and server environments. 

About You

Our desired candidate will have knowledge of MS, Server 2016 - 2019/2022, Remote Desktop Servers, Networking, MS Windows 7, 10 and 11, MS Office 365, O365 Admin Console, VPN, Intune, SharePoint and AzureAD and be:

 •            Honest and trustworthy individual who takes pride in their work.

 •            Well organized and great time management skills to be able to prioritize jobs and schedule yourself well. 

 •            Have good communication and customer service skills and you take pride in your work

•              3+ years Windows Server Experience
•              5+ years Desktop Support Experience

•             At least 3 years of experience with an MSP or IT Consulting firms.

•             VMWare support knowledge

•             Some Routing, switching and firewall technology knowledge 

•             Strong problem-solving skills and a sense of ownership for tasks.

•             Technical knowledge and competencies in Windows Server setup and maintenance, Azure Active Directory administration, Microsoft 365 system administration, Windows 10/11 support, GPO, permissions, DNS, DHCP, and documentation platforms.

•             Proficient in using PSA/Ticketing systems, such as ConnectWise Managed, HaloPSA, or AutoTask.

•             Familiarity with AutoTask and experience with RMM products like VSA, Automate or other MSP RMM tools.

Our Culture

Here at IntegrateIT Australia, we are always looking for new ways to add value and new ideas to improve performance and serviceability to our clients as well as internally within our own business. 

If you love coming to work in a positive environment, you’ll love working here. You’ll be supported to challenge, anticipate and expand your working knowledge of technology as a whole. We enjoy Friday lunch days in the office, all supplied by the company as well as trying to catch up socially outside of work. We offer a clear and structured path for career growth, supporting our employees in their professional development.

We also encourage diversity and aim to create an environment where our employees feel valued, respected, and enabled. We have a Collaborative Work Environment. You will work alongside talented and skilled colleagues, engaging in a culture of knowledge sharing and mutual support.

You get 5 paid study days per year for certifications, course materials are supplied, and the costs of the exam are covered by us. 

We support your efforts to pursue technical certifications, further enhancing your skills and knowledge.

The successful candidate will be offered a great salary + Super + Bonuses, depending on skill sets, experience, and certifications.

Eligibility

We require fluent English and must be Australian resident and living in Brisbane.

You must have a current drivers license

Microsoft Office365 and Azure certifications are desired. 

Preferred application method is through SEEK.

To apply online please click the 'Apply' button below