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Form of work
SalaryWe are seeking a highly skilled Level 2 IT Support Engineer to join our dynamic IT team. As a Level 2Support Engineer, you will play a key role in providing technical support for our end-users, managing hardware and software issues, and contributing to the overall health of our IT infrastructure. The ideal candidate will have hands-on experience with Azure Active Directory, a solid understanding of hardware and software troubleshooting, and expertise in infrastructure and networking.
Key Responsibilities:
End User Support:
- Provide timely and effective Level 2 technical support to end-users.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Utilize your expertise in Azure Active Directory to manage user accounts, groups, and permissions.
- Troubleshoot and resolve authentication and access issues.
- Diagnose and resolve hardware and software issues on various devices.
- Install, configure, and maintain hardware components and peripherals.
- Contribute to the maintenance and optimization of IT infrastructure components.
- Work with Level 3 engineers to address complex infrastructure challenges.
- Troubleshoot networking issues, including connectivity and performance problems.
- Collaborate with the networking team to ensure a robust and secure network environment.
- Maintain accurate and up-to-date documentation of support procedures and technical configurations.
- Create knowledge base articles to assist Level 1 support and end-users.
- Collaborate with cross-functional teams to address escalated issues and implement solutions.
- Communicate effectively with end-users to understand and resolve technical issues.
- Proven experience as a Level 2 IT Support Engineer.
- Strong skills in Azure Active Directory administration.
- Proficient in hardware and software troubleshooting.
- Familiarity with IT infrastructure components and networking.
- Excellent communication and customer service skills.
