It Support Engineer (L2)

We are CORTO, a cutting-edge software company dedicated to revolutionizing the legal industry. Our mission is to empower legal practitioners with AI-driven solutions that streamline their workflow, boost productivity, and provide more efficient client service.Our team of AI experts and engineers collaborate to develop intelligent software tailored to the unique needs of lawyers, paralegals, and legal assistants.Our innovative AI solutions automate routine tasks, simplify document management, and enhance decision-making, allowing legal professionals to focus on what they do best—providing expert legal counsel.What will you be working on as the IT Support Engineer ?

• IT Help Desk Support:

• Respond to and resolve IT help desk tickets for both L1 and L2 support in a timely and efficient manner.
• Provide support for laptops and mobile device issues.
• Troubleshoot and resolve software and hardware problems.
• Hardware and Software Management:

• Manage hardware purchases, including laptops and peripherals.
• Ensure proper configuration and deployment of new hardware.
• Manage software licenses and installations.
• Onboarding and Offboarding:

• Set up new user accounts and workstations.
• Conduct IT orientation for new employees.
• Decommission user accounts and retrieve company assets during offboarding.
• Assets Management:

• Maintain an accurate inventory of all IT assets.
• Track hardware and software usage and lifecycle.
• Support:

• Provide on-site and remote support for laptops and mobile devices.
• Troubleshoot and resolve operating system issues.
• Assist users with software installations and updates.
• Intune Management:

• Manage device enrolments and ensure compliance with company policies.
• Deploy applications through Intune.
• Microsoft Entra Management:

• Manage user accounts and groups in Microsoft Entra.
• Ensure security and compliance with company policies.
• Documentation and Ticketing:

• Maintain detailed documentation in Confluence.
• Manage and track tasks using Jira tickets.
• Basic Networking:

• Assist with basic networking tasks, such as setting up and troubleshooting network connections.
• Support network infrastructure as needed.

RequirementsWhat experience do you need to become an IT Support Engineer?

• Proven experience in IT support, with a focus on both L1 and L2 responsibilities.
• Strong knowledge of IT help desk operations and support for laptops and mobile devices.
• Experience with Intune and Microsoft Entra.
• Expertise with Confluence and Jira.
• Basic understanding of networking principles.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Education

• A degree in Information Technology or a related field is preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
• Minimum of 3 years of experience in IT support or a related field.

BenefitsYour benefits include:· Flexible hybrid work environment. We engage, share, and collaborate on ideas and workflows on Wednesdays as a full team, and the rest of the week is up to you! Our cadence is twice/week in a modern and spacious office in the CBD.· Generous paid parental leave policy· Career and learning opportunities; we move fast and need smart people to get us where we're going. We are a scaling business and looking for people who want to grow with us.· Wellness focus with additional time off, gym membership and other perks· fast-paced tech environment, if we don't disrupt ourselves someone else will do it!· Unique and fun team events, ask us about them· Yes, we have a ping pong table and snacksJoin our talented and motivated team dedicated to revolutionizing the legal industry. If you are driven by innovation, thrive in a collaborative environment, and are passionate about creating seamless and intuitive user experiences, we would love to hear from you.