Level 2 IT Systems Engineer

Level 2-3 IT Support

Job Benefits & Perks

• Fully remote role but will need to go onsite on a semi-regular basis (Successful candidate should be based in Melbourne)
• Personal and professional development opportunities
• Great team environment
• Internal and external training opportunities and mentoring

The Company

Ripe Group is an expert IT management and support company that provides innovative, versatile, and customised IT management, support, and web hosting solutions. They are specialists in discovering optimal ways of streamlining the development of their client’s IT strategy. Their team of experienced professionals ensures to use the best IT practices engrained within their daily operations.

Due to continued growth, they are searching for an experienced IT Systems Support Engineer, ideally with an immediate start.

Job Tasks and Responsibilities

• Handle incoming calls, create, manage, follow-up and resolve support requests via ConnectWise ticketing system with a prominent level of attention to detail whilst providing clients with regular progress updates
• Deliver quality, professional remote support in a timely fashion (adhering to Service Level Agreements) using a variety of remote access tools
• Be across the multiple technical projects - planning, implementing, and overseeing projects work
• Collaborate with Senior Engineers, Subject Matter Experts and Management on support issues, escalations and in some ongoing project work
• Engage in regular interaction with all technical teams within the business - endeavour to improve the team through knowledge-sharing and development/mentorship of other technicians
• Ensure all your daily time is recorded in tickets and prompt submission of weekly time sheets
• Ensure completion of all assigned tasks within deadlines outlined by management and or others
• Manage the workflow of tickets for the small service desk team
• Responsible for dispatching tickets

To be successful, you must possess the following:

• Experience working in an MSP environment is highly desirable
• Experience working as a Level 2 engineer
• Microsoft Certifications (MS900, etc.) will also be highly regarded
• Ability to diagnose and troubleshoot basic technical issues
• Excellent communication (Oral & Written) and problem-solving skills
• Excellent client relationship skills
• Proven ability to operate autonomously in high pressure situations, to successfully handle multiple conflicting priorities
• Have a balance of technical skills and people skills
• Attention-to-detail: conscientious in developing clear and concise documentation

Ideally you will have experience of:

• Managing Office365/Exchange
• Managing SQL Server
• Windows Server experience (configuring, managing)
• Active Directory
• Managing servers at AWS, Azure and/or other cloud services
• WordPress management and updating
• CPanel
• Hyper-V and/or VMWare
• ConnectWise Manage
• ConnectWise Automate
• Azure

If this is the role you have been looking for, then APPLY TODAY! Shortlisted candidates will be contacted immediately.