AddressAre you ready to take your career to the next level and join Australia’s preferred Automotive brand for private buyers? Do you have a serious passion for delivering exceptional customer service and resolving matters with the highest level of professionalism and attention to detail? We're looking for dedicated individuals to join our team of Officers in the National Call Centre. Our highly skilled Officers provide dynamic and crucial support to Mazda Australia dealerships and customers.
The role of Officer centers around effective case management, demanding proficient skills in communication, negotiation, and stakeholder coordination. Our commitment to UCX revolves around valuing meaningful conversations with customers, both internal and external, rather than just measuring call statistics.
This exciting opportunity for an Officer to join our team on a full-time basis at our National Head Office in Mulgrave. Our office environment boasts vibrant, open-plan spaces and complimentary underground parking facilities.
Key Responsibilities:
- Manage the review of indemnity claims by liaising with management and different stakeholders all while following a regimented process.
- Investigate and research information relevant to topics raised by dealers and manage as part of case workload ensure all relevant information is reviewed and correctly recorded.
- Assist with the managing of early alert programs to proactively assist with resolving a matter before it escalates.
- Provide assistance to Mazda Australia callers via the 1800 phone number Assistance can be in the form of providing general information for customer enquiries or supporting dealership enquiries.
- Manage a wide variety of enquiries, each requiring varied levels of research, investigation, problem solving and negotiation to reach a suitable conclusion, taking into account internal and external business prioritises. and timely.
- Reply to customer queries/concerns communicated through letters, emails and/or surveys.
About you:
As a seasoned Customer Service professional, you possess a deep understanding of customer needs. You skillfully balance empathy with the demands of the business.
You thrive in a collaborative setting where you're empowered to take control. Technical experts and leaders are readily accessible to guide you toward achieving optimal outcomes for both customers and Mazda. You are proficient in Microsoft applications.
Your enthusiasm flourishes in a team-oriented atmosphere, and you revel in celebrating shared successes and milestones.
Automotive background and or a good understanding of Consumer Law is desirable.
About Mazda Australia:
Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.
Mazda Australia Benefits:
Join Mazda Australia for an enriching career where the joy of driving is at the heart of everything we do. Enjoy exclusive benefits, including new car discounts, Employee Demo Vehicle Program, annual bonus eligibility, 17.5% annual leave loading, and a range of perks such as weekend loan cars, uniform allowance, and more. Experience a first-class working environment, a supportive team culture, and access to learning and development opportunities. Apply now to align your vision with ours and seize the opportunity to be part of a dynamic team!
If you’re ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity!
Application and Selection Process
We value attitudes, behaviours, and values that align with Mazda Australia’s culture. Applicants will be subject to a police check, reference checks, and online psychometric assessments.
