Level 2 Systems Engineer

About us

Ethan Global is one of the largest privately-owned service providers within the Australian ICT industry. We are known for our entrepreneurial spirit and can-do culture, and pride ourselves on our innovative thinking and best-in-class service.

The Role

The Systems Engineer is primarily responsible for Level 2 Systems Support of the various IT Infrastructure Managed Services provided to Ethan Global customers. 

Based in Macquarie Park NSW, this role is a hybrid position that will allow WFH but will require presence in office and onsite at our customer. 

Qualifications & experience

• Desired Qualifications:
  • Microsoft Certified: Windows Server equivalent
  • Microsoft Certified: Azure Administrator
  • Microsoft 365 Certified: Modern Desktop
  • Other certifications as approved by the Head of Department.
     
• Technical: 
  • Microsoft Windows server and desktop troubleshooting skills
  • MS Active Directory management, AzureAD and O365
  • Powershell and other scripting and automation
  • Azure, Microsoft365 and/or AWS deployment, platform management and support
  • Remote Access and Remote working – Citrix/RDS, VPN & SaaS delivered applications
  • Understanding of ITIL framework
  • 2+ years in a similar Server or Cloud support role.
  • Experience in a Managed Services Provider environment in a similar role

Tasks & responsibilities

The Level 2 Systems Engineer will be responsible for a myriad of processes including Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting.
 

Key activities will include:

• Level 2 IT Systems Support to customers of various Ethan Group Managed Services.
• Providing support for related project services.
• Developing technical change requests, migration and test plans.
• Develop and maintain product and/or service documentation.
• Manage own time effectively and maintain timesheets and ticket records accurately. 

  Please note: This role requires participation in the after hours on-call rotating roster.

Apply Now! 

For further information and inquiries, please reach out to Holly-Leigh Prophet via email or mobile.

***************@Ethan.com.au

0477425***