Level 2 Systems Engineer

Level 2 Systems Engineer

Area9 IT Solutions is a well known, innovative and dynamic IT solutions and service-delivery company based in Darwin, Northern Territory, Australia, with a diverse client base across a number of industry sectors. Area9 provides IT support services to over 500 clients and has two Datacentres that provide a range of Cloud Services to clients using technologies from industry leading vendors such as Cisco, Fortinet, Palo Alto Networks, HP, Pure Storage and VMware.

We have positions available for an experienced Level 2 SystemsEngineer in our Darwin office.

Successful candidates will provide first and second level technical support via telephone and online support tools and provide onsite/desk side support to our valued clients.

Experience required:

• Minimum 2-3 years of IT desktop support experience in Windows Desktop environments.
• Some Server support experience (Windows 2012-2019).
• A solid understanding of computer, network and internet technologies.
• Incident management at first and second level with troubleshooting capability.
• Previous experience in a helpdesk or call centre environment working with telephony and job logging software.
• Demonstrated experience in Customer service.
• Customer Management Skills.
• Queue Management Skills.
• Strong written and verbal communication skills in the English language.
• Demonstrated time management skills, ability to manage competing priorities and follow processes.

Qualifications

You will need a relevant qualification such as:

• Certificate 3 and/or 4 in Information Technology 
• ITIL Foundation Certification or similar industry qualification
• A Degree or Diploma in IT
• Microsoft Certified Professional (MCP)
• Microsoft Desktop Administrator Associate (MDAA) or Endpoint Administrator Associate
• Microsoft Enterprise Administrator Expert
• Cisco Certified Network Associate (CCNA)

 Personal Attributes

• Self-motivated.
• Positive, client-focussed attitude.
• Ability to learn quickly and adapt knowledge to new environments.
• A passion for technology and a desire to grow your career in IT.
• Ability to work as part of a team.
• Strong communication skills.

About us

Area9 has a passion for professional development and you'll have opportunity to attain relevant industry certifications/accreditations with training costs provided by Area9. With Area9 you will be part of a friendly and collaborative team, opportunity to join our Social Club and receive staff discount on purchases from our online store. 

Remuneration package includes:

• Above-award base salary.
• Applicable Superannuation.
• Vehicle allowance.
• Phone allowance.
• Opportunity to achieve bonuses/incentives.

How to Apply

Upload your Cover Letter and Resume. Applications close 1st March 2024.

• Your application must be accompanied by a cover letter addressing the role requirements.
• Only Australian residents or those who hold the relevant Visa with authority to work in Australia are eligible to apply.
• A current Australian Drivers Licence and own vehicle is required for this role.
• You must be willing to undergo a National Police Check.
• You must hold or be able to obtain an NT Working with children’s card.
• Only shortlisted candidates will be contacted.