Address Your new company A growing Managed Service Provider in Melbourne's South-East requires a Level 2/3 Support Engineer to join its Managed Services team for a permanent role commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities. Your new role In this exciting new role, you will be:
Providing 2nd and 3rd level IT support for clients.
Supporting a broad range of clients to resolve high level IT issues escalated from the Service Desk.
Performing technical support of servers, network and hardware.
Assisting with the delivery of infrastructure projects.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training the Level 1 & Level 2 Support Engineers.
What you'll need to succeed To be successful in your application, you will need:
Demonstrated experience of providing Level 2/3 IT support.
Sound knowledge of Windows Server, Active Directory, Office 365, Microsoft Exchange, Intune, VMware / Hyper-V, Backup technologies and Network troubleshooting.
Highly developed troubleshooting and problem-solving skills.
Experience working within a Managed Service Provider.
Prior experience with ConnectWise, IT Glue and N-able toolsets is highly advantageous.
A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and VMware certifications are beneficial.
A current driver's license and vehicle.
What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now If you're interested in this role or know of someone that may be, please click 'Apply Now' or forward an updated CV to **************@hays.com.au. Please click here to apply.
