AddressAt AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned ICT MSP, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 700 enterprise customers.
About the role
The Digital Workplace function aligns technology, employees and business processes to improve operational efficiency.
You will be responsible for representing AC3, providing an exceptional customer experience, and support the request, acquisition, deployment, maintenance, utilization, and disposal of End User Compute devices managed by AC3.
- Provide an exceptional customer experience by performing onsite Level 1/2 support for end user devices across multiple locations
- Effectively handling VIP walk ups and liaising with executive level staff
- Desktop and Mobile Device Management using SCCM, InTune or similar
- Troubleshooting and isolating Desktop, Networking, Windows Server, O365 issues; escalating to the relevant team when required LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV/Exchange Online + O365 etc.
- Be involved in continuous improvement initiatives to improve customer and employee experience
- 2+ years experience in a similar IT Procurement or Asset Management role
- 4+ years experience in supporting end user devices and applications
- Working knowledge of Service Asset & Configuration Management processes
- Level 2+ knowledge of Desktop, Networking and Windows Server technologies to effectively and logically troubleshoot and isolate issues: LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV/Exchange Online + O365 etc
- Base 70,000 - 80,000 Base + Super + Allowances + Bonuses
- Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month!
- Genuine flexibility, work/life balance, and hybrid working.
- Join a fast growing organisation with an awesome culture - #4 Best Places to Work in Australia!
- Develop your career in structured ITIL environment
- Ongoing training and mentoring from Senior Engineers
- Fun & Friendly team
- Paid after hours work available
As number 4 on Australia’s Great Places to Work list, it’s clear that culture is a top priority at AC3. We approach business with family values, which means people here have real relationships that go beyond work. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it simple and live by our fours ways of being:
- Own It: If I say I’m going to do it, I do it. And I give it my all.
- Better It: I take the current status quo and make it better.
- Brave It: I listen, say what needs to be said, and do the right thing. Especially when it’s tough.
- Enjoy It: I take my work seriously, but don’t take myself too seriously.
If you are interested in the position, are available quickly and believe that your skill set is suited to the requirements then please put forward your application via the APPLY button.
Every position at AC3 will require to undergo a National Police Check.
