Licensing & Customer Service Officer - Indigenous Identified

Contract is full-time 40 hours per week | working hours will be negotiated I Box Hill, Melbourne | Federal Government Agency

• Contract is full-time 40 hours per week and working hours will be negotiated
• Federal Government Agency
• Box Hill, Melbourne

About the company
Karlka Recruiting Group has partnered with a Federal Government Agency to engage an Licensing & Customer Service Officer - Indigenous Identified.This position is located in their busy Melbourne office for an initial contract is full-time 40 hours per week contract/ working hours will be negotiated.

About the Position
The primary focus of the role is to deliver front-line services which are consistent, and of high quality, within the licensing and customer support team and the compliance team. Contact with customers and license holders is mainly through telephone, email and website enquiry with some limited in-person contact.
As a member of the service team you will play a key role in meeting our contractual service requirements and the company's service standards and protocols. All employees need to uphold our stated values: leadership and vision, teamwork, integrity, and making a positive difference.
Duties for Licensing and Customer Service delivery;

• Provide quality service handling of enquiries related to licensing and general enquiries via telephone, facsimile, on-line and in-person.
• Process licence, authorisation, applications, re-applications, receipt and process associated fees even enter relevant details into the data base.
• Conduct Follow-up requests for additional information. Issue approved licence cards and approved business certificates within service timeframes.
• Enter enquiry details accurately and within timeframes into the tracking system.
• Undertake mail/postal activities including stakeholder notices and returned mail
• redirection follow-up. Conduct outbound calls in line with team requirements.
• Support team members to ensure team performance goals are met

Requirements/Skills

• At least three (3) years relevant experience in front-line customer facing roles within an administrative or office environment.
• Experience within Government statutory or compliance environment (highly regarded).
• Year 12 secondary education

Benefits working with Karlka Recruiting Group

• Weekly pay
• Ongoing support: Pre, during and post placement
• Dedicated consultant per contract
• Employee Assistance Program available
• Our agency supports Indigenous communities

How to Apply
Apply now to be considered for submission to our client by 12 midday on22/03/2024.
Consultant: Gina Peter
Email for questions only: recruitment@karlkarecruiting.com.au
*Please apply through this portal. Any applications through email may be missed.
Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.
Only shortlisted candidates will be contacted for further discussion.
Applications received after the due date may be considered for similar roles.
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