AddressJob Requisition ID: 35864
About our Practice:
Our Cloud Managed Services (CMS) Practice consists of a diverse mix of skilled and experienced managed services personnel providing differentiated DevOps and cloud support services for leading edge technology transformation projects in steady state.
The Deloitte Cloud Managed Services team is responsible for providing our clients with the highest level of customer support services by using modern service management frameworks and leading operational tooling.
The Linux Engineer will be responsible for:
Work as part of a team to complete assignments and tasks providing maintenance, administration, testing, troubleshooting and diagnostic support for customers’ environments; liaise with internal and external stakeholders as appropriate.
- Provide internal or external customer and partner support via the Deloitte Service Desk Portal, email, and phone, as well as onsite from time to time as required. Rostered on-call duties will also be required.
Perform proactive, scheduled and ongoing maintenance, management, and monitoring tasks to verify and/or improve the integrity and availability of environments.
- Participate and assist the design, development, implementation, support and maintenance of solutions and standards.
- Maintain a high standard of technical deliverables, to meet or exceed agreed timeframes, outcomes and service level agreements.
- Write (or assist to draft) detailed design and build documentation, ensure that it is reviewed for accuracy and compliance to standards and policies.
- Share knowledge and assist other team members to solve technical problems encountered on projects and/or while providing support.
- Capture and escalate unresolved project and support issues to the management team.
- Assist to meet and manage customer expectations and satisfaction, from a technical perspective.
- Escalate support issues to management in a timely manner, including to establish and maintain your familiarity with the escalation processes.
- Contribute to the ongoing improvement of services, standards, processes and procedures.
Skills/ Qualifications
- Strong core Linux skills
- Understanding of and experience in designing, building and supporting environments incorporating:
- Nginx/Apache
- PHP/Python/Tomcat
- Varnish
- MySQL/PostgreSQL
- Experience with analysis, evaluation and preparation of recommendations for system improvements, optimisation, development, and/or maintenance efforts.
Desirable skills and experience include the following:
- Red Hat Openshift
- Solr/ElasticSearch
- Network troubleshooting
- Fortinet and Palo Alto firewalls
- AWS
- deployment and operation of VMware, Nutanix/OpenStack and other Cloud platforms.
- Directory Services such as Microsoft AD
Work Entitlement
Due to the nature of the clients this role will be working with, you must be an Australian Citizen and must be willing to undertake the Australian Government Security Vetting process.
Why Deloitte At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive. We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space. We offer a variety of benefits and very flexible work arrangements, allowing you to work in a way that suits you best.
Next Steps
Sound like the sort of role for you? Apply now, we’d love to hear from you!
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By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
