We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.What you need to knowWorking at IKEA has its benefits and rewards:
- $28.64 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- Leave entitlements - 5 weeks Paid Annual, Paid Parental, Family & Community and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
- Bonus programme (where eligible)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- This role is Permanent Full-time, 76hrs/fortnight
- The internal title for this role is Fulfilment Operations Coordinator
- This role requires availability to work Monday - Sunday 6:00am - 7:00pm & Friday 6:00am - 9:00pm
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
- Coordinating and supervising the daily operations of the Fulfilment Operations team to secure efficient and safe fulfilment processes.
- Support the team both in planning/leading and performing tasks for major areas of responsibility, such as picking, packing, unloading, loading and replenishment of goods/orders within the agreed KPIs. Whilst fostering a customer-centric mindset.
- Providing feedback on team performance, analysing, and implementing effective solutions where needed, optimising commerciality, and securing excellence in operations.
- Contributing to the implementation and achievement of the Fulfilment Operations department goals.
- Maintain a clean, organised, and safe environment throughout your area of responsibility. Ensuring adherence and compliance of all safety requirements, Standard Operating Procedures (SOP), including securing a safe environment for customers and co-workers.
- Facilitate onboarding training and on the floor co-worker support to secure competence and the achievement of learning goals within the department.
- Demonstrated passion for fulfilment operations processes and people's life at home.
- Enthusiastic about teamwork and motivating people, with prior experience supporting the daily operations, coordinating breaks, and delegating tasks.
- A strong advocate for a safe working environment, ensuring that hazards are identified and removed.
- Excellent communication skills, being able to collaborate with stakeholders at all levels to ensure smooth fulfilment operations.
- A detail-oriented person who takes a meticulous approach to tasks and processes to enhance the reliability of the function.
- Energised by continuous learning, with a renew & improve mindset.
- Proficient computer skills and an ability to learn relevant IKEA IT systems, solutions, and tools.