Service Coordinator / Logistics Officer

Thermal Scanners are the leading experts in thermal imaging, and have been specialising in electrical inspections for over 25 years.  We provide our unique preventative maintenance services to clients across the Eastern Seaboard of Australia and soon to be Australia-wide, in a wide variety of sectors such as commercial, industrial, mining, utilities, hospitality, health and retail. Using the most recent technology to identify hot spots within electrical infrastructure and identify areas of concern for our clientele before issues arise.

We are proud to be a family owned and operated business who is a leader in our field. At Thermal Scanners we pride ourselves on our 4 key principles of: Value, Safety, Quality and Service. Due to continuous growth, we are currently seeking an experienced administration officer to join our team in a Full-Time position.

This role will lend itself to someone who has incredible skills at problem solving and enjoys the challenge of juggling multiple responsibilities.  

Your responsibilities will include (but not limited to):

• Scheduling client appointments in a logistically efficient manner for up to 6 field technicians,
• Forecast logistics and future gaps in our calendar to prioritise for upcoming work/marketing campaigns.
• Communicating vital information in a succinct manner to field technicians to ensure smooth execution of jobs,
• Supporting the field technicians with administration tasks,
• Client facing communication including phone calls, emails, quotations and booking confirmations,
• Quality assurance checks on thermal survey reports prior to sending to clients,
• Ensure business compliance on customer portals,
• Maintaining and monitoring existing work procedures, internal registers and implementing new procedures where required, and
• Performing general administration duties to assist the General Manager.

We are looking for a person with initiative to join our growing administration team, ideally someone who has the following qualifications / qualities to contribute to our successful business:

• A minimum of 5+ years’ experience in an Administration role in a corporate environment, added bonus if you have had direct scheduling experience
• Problem solving, time management and organisation skills with the ability to juggle multiple competing priorities and prioritise accordingly
• High computer literacy, emphasis on Microsoft Office Suite 
• Experience using CRM Salesforce software is preferred, but not required
• High level of quality and attention to detail
• The ability to work autonomously and in a team environment
• Communication skills both written and verbal, with a focus on customer service
• Type A personality who has a drive to make a role their own and push for success
• Positive and professional attitude

At Thermal Scanners, we strive to create a great work / life balance and can offer the following to the successful candidate:

• Competitive rates plus Super - negotiated depending on skill set and performance
• Flexible workhours - happy to negotiate your work hours that will be suitable for both parties
• Quarterly performance bonuses
• Career progression (if desired)

If this sounds like you, please either call Tayla on 0421 387 *** or attach a resume and cover letter outlining how your skill set and experience can be applied to this role.

Note: Only shortlisted candidates will be contacted.