Address
Form of workAbout the role:
Europcar Australia has an exciting opportunity for a Maintenance Coordinator to join our On Road Support team in a full time capacity based in Head Office, Tullamarine Victoria. Reporting to the Fleet Maintenance Manager, this role is responsible for supporting Roadside service to our customer network across Australia and New Zealand, and providing administrative support to the On Road Support team in their daily activities.
Some of the key responsibilities include:
- Support Roadside service to customer network across AU & NZ
- Support call handling KPIs for Roadside service with maximum customer service in mind
- Support effective use of Manufacturer Roadside service and working as required with manufacturer for improvement
- Assist with Fleet Audits for locations as necessary
- Support in the development and implementation of operational policies and procedures as necessary
- Coordinate the compilation of operational reports as required
- Provide exceptional customer service in line with and to drive national NPS targets
- Support the management of out of service units and expedite their return to service to best position the business to meet utilisation and revenue targets
- Maintain and control the damage portal as required
To be considered for this position you should possess:
- Minimum 12 months’ experience in either fleet or frontline operational role
- Background in car rental / travel and tourism industry is desirable
- Mechanical awareness is preferred
- Business qualification or related qualification in logistics highly desirable
- Experience working with Greenway, Ataraxia & IPOS is advantageous
- Proficient in MS Office (Excel, Word and PowerPoint)
- Exceptional customer service skills
- Ability to prioritise and manage time effectively
- Sound interpersonal skills, with the ability to communicate at all levels
In return, the successful candidate will receive:
- Generous employee discounts (car rental both in Australia and Globally, access to the Accor Partner Program)
- A supportive, highly flexible and engaging environment that will support personal and professional development
- Ongoing training and development to pursue individual ambitions both locally and through our Global brand with potential to work overseas and to tap in to our worldwide career opportunities
- Access to Employee Assistance Program
- Free premium subscription and unlimited access to the Calm app - the #1 app for mental fitness!
About Europcar Mobility Group
Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner.
With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a fleet equipped with the latest engines, and which will be increasingly "green" in the years to come.
Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three business lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.
The Group’s 4 major brands are: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the lowcost carrental Leader in Europe, InterRent® – ‘mid-tier’ car rental and Ubeeqo® – one of the European leaders of roundtrip car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).
Further details on our website: www.europcar-mobility-group.com
IMPORTANT: Europcar Mobility Group conducts pre-employment screening checks on all prospective employees to verify prospective employees are not recorded on an International Sanctions List. By submitting your application you consent to Europcar Mobility Group completing a check as part of its recruitment process.
Please note, only shortlisted candidates will be contacted
