Maintenance Officer

The Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the United States.  

The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood Premier, Quest, and Somerset.

The newly built Citadines on Walker, North Sydney, now seeks an enthusiastic, experienced, and dedicated person to join the Maintenance team as Maintenance Officer.  This full-time role will report to the Maintenance Manager and work closely with other departments. 

In this role, you will be responsible for the following:

• Undertake day-to-day and routine maintenance operations, ensuring that effective control, productivity, and safety are maintained.
• Liaise directly with the Maintenance Manager in relation to maintenance issues, brand standards, operating standards and service standards.
• Work closely with the Guest Service team in relation to all Maintenance requirements from guests and staff to ensure a cohesive, knowledgeable, dependable, and efficient level of service is exhibited and always delivered, and a continuous focus on improving service levels.
• Attend emergency breakdowns after hours as and when required.
• Ensure compliance with OHS procedures, maintenance standards, and operating procedures.
• Maintain effective working relationships with maintenance contractors and suppliers.
• Ensure all statutory requirements and company reporting timeframes are met.
• Comply with all company policies and procedures and ensure compliance with pertinent legislation.
• Professionally represent the company internally and at all industry-related functions if/when required.

Ideally, you must have the following:

• Experience in a similar role/capacity. i.e., hotels, accommodation.
• Technical and manual skills to ensure maintenance standards are operating to their highest level.
• Ability to prioritize multiple task requests and work autonomously.
• High attention to detail, exceptional time management, and multitasking ability.
• Strong communication skills.

In return, you will:

• Staff awards and anniversary gifts
• Professional and technical development opportunities
• Access to an Employee Assistance Program
• Be a part of the world’s largest Serviced Residence Company
• You may be entitled to a year-end company bonus.

We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry. 

www.discoverasr.com