AddressPERSOLKELLY have partnered with a Global business in the search for a Customer Service Team Leader to join our Medical Device Sales Team in Belrose, NSW. In this newly created role you will lead a team of 4 associates in providing superior Customer Service to our customers and internal partners.
We are looking for passionate Team Leaders with a analytical approach and experienced in Oracle or SAP to drive improvement using data to drive effectiveness.
Reporting into the Sales Operations manager, your responsibilities will include:
· Manage our high-performing Customer Service team with workload split approx. 50% providing day to day Customer Service coverage & 50% focus on leading the team and driving functional excellence
· Key Account Management and drive SLA & KPI achievements of the team
· Log all activities in CRM - Analyze data to drive continuous improvement. This includes compiling metrics and driving monthly review with the team to ensure that the team are motivated
· Sales Operations Leader and your global counterparts to explore and leverage best practice, aligning where appropriate
· Coach the team to ensure best practice is deployed and maintained. Provide balanced, timely and direct feedback as appropriate. Ensure the Customer Service team are trained appropriately and maintain adherence to all business and regulatory processes and requirements
· Lead the performance and development of the Customer Service team, aligned to individual strengths and needs of the business, in partnership with Sales Operations Leader
· Establishes clear expectations of equitable - Provide support and fulfil internal and external queries via phone, email and systems including eCommerce platforms
Desired Qualifications:
· Proven experience in leading a highly engaged team
· Proven experience using data to drive efficiency
· Demonstrated experience in creating and maintaining an inclusive work environment with clear understanding of equitable practices
· Effective and professional communication skills, written and oral
· Technology savvy- comfortable navigating and learning new and constantly evolving systems
· Experience working in a regulated or medical Customer Service environment with an understanding of inventory management in a Medical Device setting (including consignment and loan stock)
· Proficiency in using ERP (Enterprise Resource Planning) systems, preferably SAP and Oracle
· Proficiency in Microsoft Word, PowerPoint with advanced Excel skills
· Strong organization and time management skills with the ability to multitask
Ideally, you will be a technology savvy, and enthusiastic leader with a thorough understanding of the Med Device industry
You will be energized by working for a world-class enterprise and the opportunity to collaborate with a professional, friendly, inclusive, and high-performing team.
*Only permanent residents or Au Citizens or candidates with full working rights will be contacted for interview. **Parking onsite, and public transport to this location can be difficult, please check route to Belrose before applying.
If you have any addition questions, please contact Tamara or Carly on 88422000.
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
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