Maintenance Supervisor

Owning Company: Pro-invest Group

Pro-invest Group is a global asset management and investment firm specializing in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognized hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel.

At Pro-Invest Group we are looking for individuals that share and demonstrate our core values.

Trust - Trust is the prerequisite for our success, we uphold the trust of and provide peace of mind for everyone we serve by being consistently reliable and delivering on our promises.

Transparency - Transparency is critical to building trust. We are therefore upfront and open in our actions and communications. As an organization, we are visible and direct in our intent and interactions. As individuals we are honest and accountable.

Integrity - We conduct ourselves and our business ethically. We are unwavering in our principles, and we will always choose to do what’s right - not what is easy.

Commitment - We are tenacious and passionate. We take pride in our commitment to professionalism, innovation and sustainability, and orientate strategic business decisions based on these commitments.

Brands: Hotel Indigo, an IHG Hotel, and Holiday Inn Express

HOTEL INDIGO, AN IHG HOTEL

Welcome to Indigo, we are a storytelling brand. Our hotels capture the true spirit of the neighborhoods they belong to. The stories they tell inspire guests to make unique discoveries and forge meaningful connections to the diverse people, places and cultures of our world.

We welcome all guests into our neighborhood and share our love for it. We inspire them to explore and discover different perspectives. we help them create new stories.

Our service pillars at Hotel Indigo are:

Celebrate Individuality

We are always ourselves, and we embrace the diversity and uniqueness in all- both guests and staff alive.

Discover our neighborhood.

We use our local knowledge and relationships to ignite curiosity in our guests.

Neighborhood connection

Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek.

Job Overview

Under the general direction of the Hotel Manager/Portfolio Facilities Manager, as the hotel’s Maintenance Supervisor you will be required to carry out repairs and maintenance work within the hotel in a timely and professional manner. You will support the hotel team to adhere to IHG brand standards and local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements.

Duties & Responsibilities

PEOPLE

• Develop and maintain cohesive working relationships within immediate team, and wider hotel team.
• Attend and participate in daily briefings, meetings and training sessions as scheduled.
• Coordination and organization of external trades.
• Participate in instructing team members in compliance with brand safety standards, proper operation of equipment, cleaning of equipment, safety procedures and Government obligations.
• Promote teamwork and quality service through regular and daily communication and coordination with other departments.
• Communicates to his/her manager any difficulties with service, guest comments and other relevant information; follow complaint handling procedures for prompt resolution of challenges.
• Assist fellow team members in other departments as required.

GUEST EXPERIENCE

• Provide positive guest interaction.
• Conduct routine inspections of all guest rooms and public spaces - taking immediate actions to correct any deficiencies.
• Ensure all guest maintenance requests are solved in a timely manner.
• Take the lead in implementing and executing a detailed preventative maintenance management (PMM) schedule.
• General handy person duties including but not limited to patching, painting of walls, changing light bulbs, fixing doors, basic bathroom maintenance, FF&E repair.
• Carry a 2-way radio/Mobile to respond to any complaint calls throughout the day.
• Attend work with a professional level of grooming and presentation; wearing uniform items as issued and in a clean condition with suitable footwear.

FINANCIAL RETURNS

• Facilitate purchasing of maintenance items with departmental budget, to ensure adequate stock levels are kept.
• Ensuring internal audit compliance is understood and executed.
• Assist in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget, maintain cost efficiencies and work within allocated manning budgets.
• Ensure stock control and ordering are in line with business needs.

RESPONSIBLE BUSINESS

• Ensure the hotel is compliant with all relevant IHG Brand Safety Standards.
• Provide advice to senior management on all aspects of maintenance support, environmental controls, and the operational efficiency of the property.
• Contribute to guest satisfaction standards by ensuring that technical support services quickly address, and where possible, anticipate, individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient fashion.
• Ensure the quality of all work completed by both employees and external contracted staff adheres to the standards of good engineering practice and WHS standards.
• Responsible for the implementation of the hotel’s preventative maintenance system and repair log system.
• Inform management of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement.
• Record daily service work, including maintaining individual replacement costs along with time/task labor hours cost.
• Carry out and document regular inspections of plant and equipment in computerized system.
• Ensure that appropriate files are maintained, and resources kept for future reference.
• Complete daily reports outlining work undertaken for the day.
• Explore and incorporate environmentally friendly initiatives.
• Efficient and effective use of recycling methods.
• Assist with ensuring Green Engage data is relevant and performance is in line with expected targets.
• Adhere to procedures and guidelines relating to specific occupational health and safety issues within the Hotel.
• Demonstrate commitment to guest security and privacy with interactions that involve guest rooms and handling of guest property.
• Demonstrate a sound awareness of Crisis Management, HACCP & OH&S policies and procedures, ensuring the dissemination of information to all team members.
• Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
• Facilitate the reporting and investigation of injuries and illnesses arising from workplace activities, recommending corrective actions to prevent or minimize the chance of recurrence.
• Ensure all relevant storage areas, plantrooms are kept neat and tidy.
• Be willing to answer calls and attend the Hotel out of hours for engineering/emergency issues.
• Perform other duties as reasonably assigned.

Accountability

Reports to – Hotel Manager

Indirectly to – Portfolio Facilities Manager

Key Metrics –

• Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department.
• Key performance objectives
• Internal Audit Score
• Winning Metrics- Heartbeat- Guest Experience, Condition
• Standards Audit- Condition
• Operational Departmental Budget

Key Relationships

Internal

• Builds effective relationships with all hotel colleagues.
• Pro-Invest Hotel Group

External

• Interacts with guests and individuals external to the business including, but not limited to, current and potential clients, suppliers.

Qualifications & Requirements

Required Skills

• Professional and personable, with a “role up the sleeves”, can do attitude.
• Able to work as part of a vibrant team who are hungry to deliver extraordinary results.
• Great communication skills to be able to liaise with all hotel departments and guests.
• Punctuality and reliability.
• Solid understanding of Safe Work practices and OH&S.
• Excellent time management skills.
• Have a good knowledge of in room maintenance and the ability to confidently work independently.
• You make calm, collected decisions – even when the clock is ticking.
• You must meet the appropriate legal requirements to work in Australia.

Qualifications

• Trade qualification preferred.
• Engineering/Technical qualifications.

Experience

• Previous experience in a similar Maintenance Supervisors role required.
• Hotel maintenance experience beneficial.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.