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SalaryBuild your career with QBuild and help make a difference to Queenslanders. QBuild are currently inviting applications for a permanent Maintenance Support Coordinator to join our team at Cannon Hill.
The primary purpose of the position is to supervise a team to provide excellent customer service to all QBuild customers & members of the public through the QBuild customer contact channel. The role’s objective is to effectively manage, action & monitor all internal and external correspondence, as well as all incoming & outgoing calls, to ensure that responsive maintenance services are provided in a timely & professional manner.
Job details Position status Permanent
Position type Full-time
Occupational group Administration
Classification AO4
Workplace Location Brisbane - East
Job ad reference QLD/536360/24
Closing date 02-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Jonathan Vaimoli
Contact details PH: (07) 3008 2033
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QBuild is a vital part of Queensland's $50 billion building and construction industry which employs 235,000 Queenslanders.
As the Queensland Government's builder, QBuild plays an important role in communities across the state by building and maintaining government-owned assets such as schools, social housing, police stations and correctional and health facilities.
With almost 1,400 staff and a network that includes 20 offices and 34 depots across the state, QBuild is well positioned to deliver construction and maintenance services to communities including those in regional and remote areas.
Please read through the information below and submit your application online. We are looking forward to you being part of our team!
Key responsibilities include:
- Lead, mentor and coach a team of administrative staff in their daily duties and responsibilities, by providing effective supervision, performance management, training and support.
- Provide efficient and quality customer service to QBuild customers, including coordinating responses from escalated partner queries, ensuring a high quality service through the use of interpersonal skills, including the ability to effectively negotiate and resolve disputes/complaints where necessary.
- Actively contribute to and foster a positive, professional and inclusive team culture, as well as actively participate in and contribute to internal activities.
- Ensure high standards of accuracy when compiling documents and reports or updating records and information systems.
- Develop, contribute and implement administrative processes that support improved practices and processes to ensure effective operations, high standards of service delivery and achievement of business outcomes.
- Prepare, contribute to, oversee and maintain various reports, as required by the business.
QBuild is an equal opportunity employer and encourage applications from people of all genders including people who identify as being of Aboriginal or Torres Strait Islander descent, people with disabilities, and those from non-English speaking backgrounds.
Eligibility Requirements: All applicants must be eligible to work in Australia.
Additional Information: We also have opportunities for professional and tradie roles to join our fast-growing and diverse team. Learn more about what QBuild does and why we're such a great place to work here.
If you have any questions regarding the position or your application please contact Jonathan Vaimoli, Maintenance Support Consultant, on (07) 3008 2033 or email
Applications to remain current for 12 months.
Job Ad Reference: QLD/536360/24
Closing Date: Tuesday, 16th January 2024
Further information
We are committed to building inclusive cultures in the Queensland Public sector that respect and promote and .
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
