Manager Business Process & Projects

• Melbourne, Victoria | RACV Head Office

• Permanent Full Time | Hybrid Working
• Competitive Salary | Discount on RACV Products

Great things start here

We’re there for you. We take our responsibility to the community and beyond seriously. Our people, as diverse as the communities we’re part of, inspire and aspire to find new ways to provide exceptional experiences for people across our products and services. 

About the Opportunity

As the Manager of Business Processes& Projects, you will lead the identification, prioritisation and implementation of projects and improvement activities across the Motoring & Mobility division, including quantifying business benefit realisation from these initiatives.

You will be responsible for developing and managing plans and project budgets, including program inter-dependencies, monitoring and driving deliverables across project team members, external partners and other business units.

Key responsibilities of the role:

• Lead the identification, prioritisation and implementation of improvement activities utilising specified change and continuous improvement frameworks.
• Interpreting business needs and translating these into operational requirements.
• Leading and coordinating the review and reporting of initiative progress to management and stakeholders and ensure ongoing alignment with strategic objectives.
• Taking accountability, managing and delivering from inception to delivery and completion.
• Develop, improve and manage modelling and process frameworks which will allow comprehensive analysis and monitoring to be conducted.
• Provide expert advice to stakeholders and leaders and provide recommendations on operational improvements.
• Provide expert support through training and development activities within the team to increase capability and competence.
• Lead and establish effective relationships with key internal and external stakeholders in a manner that contributes to the RACV M&M portfolio achieving their goals.
• Act as a coach and mentor to peers within the Motoring products and projects team

What you’ll need to be successful

• Good knowledge and handling of project management methodology and techniques
• Ability to build credibility, trust and rapport with stakeholders at all levels, internal and external to the organisation
• Ability to understand complex business problems with analytical and technical mindset
• 4+years’ experience in project, stakeholder and change management methodologies to successfully deliver sustainable improvement outcomes
• Tertiary qualifications in commerce, business, IT or related field desirable

• 4+years’ experience in a medium to large organisation in related roles analysing Business Processes, identifying and implementing technology-based and transaction-based customer service
• Experienced in facilitating workshops to engage cross-functional groups to understand complex business problems and agree long term solutions
• Experience using Confluence & Jira
• Commitment to engender initiative, innovation and accountability to establish and develop teams to achieve results under changing conditions.
• Demonstrated ability to successfully manage complex projects from concept to completion, to agreed deliverables for a successful outcome 
• Demonstrated experience in a project environment, including scheduling, reporting, coaching and supporting others in the use of project management principles and processes

The RACV difference

You’ll make a difference. We’re invested in making your work meaningful and relevant. As employees, our benefits make us customers too, meaning your work has a direct impact on your own brand experience. Guided by our values and commitment, that care isn’t just in our work, but extends to doing good for those around us.

Application process

Submit your CV via the link below.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.