AddressSafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
As we continue to grow, a unique opportunity has arisen for a Manager, Customer Success to join our team and lead a growing team of Customer Success Managers. Reporting to the Director of Customer Success, you're a product advocate who is passionate about our mission to place safety and quality in the hands of every worker, you will also be a natural born people leader. Through your supportive, empathetic and collaborative approach, you will nurture and lead your team to success.
What you will be doing:
- Partnering with a book of 30-50 customers to create and execute on a plan to embed our services into their business
- Presenting new features to customers aligned to their business needs driving adoption, retention, and advocacy of implementing solutions, training customers and managing customer programs.
- Support and lead a growing team of Customer Success Managers helping them meet performance and career goals
- Working closely with the Customer Success team, Account Executives, Product and Engineering and Support teams to find the best solution for our customers
- Foster strong business relationships with Product Managers and API / Integration Engineers to position yourself as a confident subject matter expert in the Go-to-Market team alongside our Customer Success Managers
- Partner with the Director of Customer Success to proactively develop and deliver plans to scale Customer Success at SafetyCulture
About you:
- Strong relationship and stakeholder management skills
- 2-3 years demonstrated People Leadership Experience
- Ability to actively listen, understand customer pain points and take action to deliver desired business outcomes
- Ability to create playbooks and processes to enable scalability and drive outcomes for the business
- Experience managing multiple customers and consistently exceeding quarterly targets
- A keen interest and understanding of how large organisations navigate and integrate various software vendors within their tech stack to drive operational excellence
- A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption and customer retention
- Familiarity with systems such as Salesforce and experience leveraging task management tools
More than a job:
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benefits:
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- On-site gym, table tennis, board games, books library, and pet-friendly offices
We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK.
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
