AddressThe Role:
Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.
Moderna is solidifying its presence in Melbourne, a city at the forefront of Australia's biotech industry. Our Melbourne office focuses on commercial operations, ensuring the delivery of our innovative products to the Australian market. We're inviting international professionals to join us in our mission of delivering the greatest possible impact to people through mRNA medicines.
Reporting directly to the Associate Director, HR Operations, the HR Shared Services Manager for the APAC region will be the architect and executor of our HR Shared Services strategy, ensuring comprehensive coverage across various time zones. This role will be pivotal in creating a seamless interface for employee and manager support, addressing inquiries through multiple channels including phone, email, HR portal, and more. Collaborating with regional HR Business Partners (HRBPs) and the HR Operations team, you will deliver superior service and foster a culture of excellence, curiosity, and innovation. Your mission will be to balance process efficiency with effectiveness, ensuring compliance and control while delivering accurate, timely, and insightful information with a strong emphasis on customer service. You will drive continuous improvement, preparing our operations to scale in alignment with future growth.
We work collaboratively as a team, we are relentless in the pursuit of excellence, we are curious and will boldly challenge the status quo if we can provide a better way, and we aim to strike a balance between process efficiency, effectiveness, and controls and compliance. We are committed to delivering accurate, timely, and insightful information with a high level of customer service, while striving to continuously improve our processes to help scale our operations to support future growth.
Here's What You'll Do:
Your key responsibilities will be:
Launching and managing HR Shared Services for the APAC region, including change management and communication.
Acting as the primary contact for employee inquiries in the APAC region, ensuring timely and effective resolutions.
Guiding employees through self-service options and Workday functionalities.
Escalating complex issues and overseeing HR operational process support.
Developing and maintaining FAQs and resources for employee support.
Your responsibilities will also include:
Collaborating with regional HR Business Partners and the global Knowledge Management team.
Identifying and addressing gaps in processes and documentation to enhance service delivery.
Managing data changes within Workday and fulfilling reporting requests for regional HRBPs.
Maintaining professionalism and confidentiality in all interactions.
The key Moderna Mindsets you'll need to succeed in the role:
This role demands a proactive approach, exemplified by our mindsets of pursuing options in parallel to make informed decisions swiftly and pivoting fearlessly in response to new information. These principles will guide your actions as you navigate the complexities of managing HR Shared Services across the APAC region.
Here's What You'll Bring to the Table:
BA/BS degree or equivalent; substantial relevant experience in HR case management and customer service in the APAC region.
Minimum of 5 years of experience with HR Shared Services or similar roles.
Proficiency with HRIS systems like Workday and case management tools like ServiceNow.
Demonstrated ability to build strong collaborative relationships and influence stakeholders without compromising on quality or outcomes.
Outstanding written and verbal communication skills.
Ability to thrive in a matrix environment, displaying flexibility, collaboration, and a commitment to deadlines.
Excellent organizational skills with a keen eye for detail and a results-driven approach.
Proven track record of managing multiple tasks effectively and prioritizing workload.
Skilled at decomposing complex business requirements into operational solutions.
Analytical, critical thinking, and problem-solving abilities.
High-level proficiency in Microsoft Office suite.
Preferred:
Multilingual capabilities to cater to a diverse employee base in the APAC region.
Project management experience, particularly in implementing business process changes such as time tracking updates in Workday.
Certified training in HR practices and change management.
Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.
We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:
- Quality healthcare and insurance benefits
- Lifestyle Spending Accounts to create your own pathway to well-being
- Free premium access to fitness, nutrition, and mindfulness classes
- Family planning and adoption benefits
- Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
- Educational resources
- Savings and investments
- Location-specific perks and extras!
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Moderna is a smoke-free, alcohol-free and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We're focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com. (EEO/AAP Employer)
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