Manager Quality & Practice

About Somerville Community ServicesSomerville is a for-purpose organisation providing high quality services to support people with disabilities, their families, and carers.Our disability services include a variety of supported independent living services and support coordination. The support we provide is tailored to individual needs and includes personal care, meal preparation, garden maintenance, skills training, and support to access the local community.About the roleSomerville has a rare opportunity for a Manager, Quality & Practice to join our team in Darwin.Reporting to the Director, Shared Services the Manager, Quality & Practice will manage the organisation’s Quality, Training, Work Health and Safety and Communications.Core Management Duties: * Develop and maintain Somerville’s Quality and Practice Framework to drive organisational commitment to quality, person-centred service outcomes and demonstrated continuous improvement activities across all areas of operation.

• Advise and consult regularly with the Director and COO regarding all pertinent matters related to the duties outlined below for the management of Somerville’s Quality and Practice.
• Work with management team to develop organisational and program KPIs and coordinate reporting as required against same.
• Provide leadership, direction and support in relation to quality and practice across the organisation.
• Oversee, participate and prepare for external audits and quality reviews and accreditations
• Work collaboratively with Disability Services teams, as well as HR & Training to support best practice participant care.
• Oversee incident, compliment and complaint registers and undertake investigations into high-risk incidents and adverse feedback as required.

Essential Criteria:

• Relevant Tertiary qualifications
• Proven experience working in the field of quality and practice
• Extensive and demonstrated understanding of the National Disability Insurance Scheme (NDIS) and the NDIS Quality and Safeguarding Framework, current legislative requirements, national and international conventions related to people with disability and the implications of service delivery under the frameworks / principles
• Proven creative and effective management, leadership and teambuilding skills that demonstrate knowledge and understanding of how to support staff in the change management
• Consult and liaise regularly with members of the Somerville Management Team.
• Proven ability to develop, plan for, establish and operate quality and safety systems
• An ability to develop and maintain effective, collaborative professional relationships and networking with all internal and external stakeholders
• Show a commitment to supporting and adhering to Somerville’s Work Health Safety policy and practice, support, interpret and reinforce organisational policies, procedures and safety regulations to all employees.
• Demonstrated advanced knowledge and skill in the use of software applications including the full range of current Microsoft Office programs, applications and databases.
• Proven creative and effective management, leadership and teambuilding skills.
• Highly developed written and oral communication, negotiation, interpersonal and customer service skills.
• Highly developed organisational, time management, analytical and problem solving skills with the ability to manage and meet the demands of multiple tasks, competing priorities and deadlines
• Demonstrated high level of professionalism in the confidential management of all organisational, participant and employee information.
• Commitment to the principles of workplace diversity.
• Commitment to supporting and adhering to Somerville’s policies and procedures including Somerville’s Code of Conduct and NDIS Code of Conduct.

Desirable Criteria

• Previous experience in the not-for-profit sector, or a demonstrated appreciation and understanding of community-based organisations.
• Understanding of the operational context and delivery of social services in the NT.

Employment Requirements * Current Northern Territory Driver’s Licence

• Current National Criminal History Check – completed by Somerville
• Working with Children Clearance (NT Ochre Card)
• NDIS Worker Screening
• NDIS Orientation Module
• COVID- 19 vaccination – with Booster
• Valid Australian working rights
• Influenza Immunisation

Culture and Benefits

• Competitive Salary - SCHADS Level 8
• 6 weeks annual leave
• Salary packaging benefits to receive up to $15,900 of your salary tax-free.
• A focus on employee well-being, with regular supervision opportunities.
• An Employee Assistance Program offering free and confidential counselling and support

How to applyIf you are interested in this opportunity, please provide an up-to-date resume and a cover letter addressing the selection criteria.Job Posting End Date25/04/2024, 4:30PM (Darwin, Australia)Apply Now!Somerville is an equal opportunity employer providing a smoke free environment and is committed to the safety and wellbeing of children and young people.Aboriginal & Torres Strait Islander candidates are welcome to apply.PLEASE NOTE: Other vacancies that may arise in the near future may also be filled from this selection process.No recruitment agencies please.