Manager Regional Services

Please be advised that scheduled maintenance is to be undertaken on Saturday 25th May 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.Convenience Buttons:Level 7 $128,077- $136,891 pa (PSCSAA 2022)Permanent - Full TimePerth2024-05-31 4:00 PMManager Regional Services(MIS23177)Permanent AppointmentIf you have the ability to lead and manage teams and provide them with strategic leadership, then want to hear from you.Would you like to work in a genuinely exciting, flexible and friendly work environment, which offers its people a range of benefits, including flexible working hours, working at home, in the field or in the office to help support you and get the best results possible for our community. Then the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) is for you!Here at DEMIRS we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. So, if you’re an innovative and forward-thinking individual who values collaboration and wants to contribute to a fair trading environment in regional areas which protects tenants and consumers and places a high priority on delivering excellent customer service, then DEMIRS is the agency for you.The roleThe Manager Regional Services sits within the Conciliation and Services Directorate. The directorate has a wide range of responsibilities including representing Consumer Protection in the regions, assisting businesses and consumers to resolve disputes through conciliation, remedying improper practices that impact consumers, and managing the smooth operation of the lodging and disposal of bonds for tenants and landlords.In this role you will provide strategic direction, leadership and management to the Regional Services team who represent Consumer Protection in the regions and assist with all aspects of the activities of Consumer Protection.This role will include travel to regional locations to support the team and engage with stakeholders.Your extensive experience will assist you in providing operational advice to the team on challenging issues and personally responding to complex and sensitive regional matters which are escalated.You will have strong communication and interpersonal skills to proactively engage with community, media, industry, traders, local government and other key stakeholders in regions to represent and promote Consumer Protection.Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months, from the date that the recruitment breach period has been finalised.To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.This position is located in at 140 William Street.Further informationPlease contact Owen Kelly, Director Conciliation and Services, on (08) 6552 9380 or visit . You can also keep up to date on DEMIRS achievements and activities by following us on .How to applyWe ask for you to provide:A detailed CV outlining your work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:

• Demonstrated experience in leading and managing teams, with the ability to apply this to a team based across multiple regional locations.
• Demonstrated knowledge and experience in a regulatory environment, including dispute resolution, investigations and/or trader engagement activities.
• Demonstrated communication, interpersonal and influencing skills with extensive experience building and sustaining effective relationships and partnerships.

In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Matthew Ball, Senior Human Resource Officer on (08) 9222 0434 or email .To submit your application, click on the “Apply for Job” button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.Supporting diversity and inclusionDEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusionReasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.CLOSING DATE: 4.00 pm on Friday, 31 May 2024 (WST)Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.We look forward to receiving your application and considering you for this exciting opportunity to join our team.