Manager Revenue And Metering Operations

About the Company

Every day, our people help build a sustainable and healthy South Australia through reliable and trusted water services. With a commitment to zero net emissions by 2030, we are guided by environmental goals and practices as we transform the supply of water and enhance the role of water utilities in today’s community. The projects we deliver are significant in both size and impact, ensuring we plan for and meet the needs of today and future generations.

As Australia’s second largest water business, we have been working together with South Australians for more than 165 years. Our people are encouraged to bring innovative solutions and fresh ideas to the table and given the support to bring them to life. In short, the work we do is delivering positive impacts to the lives of South Australians and the communities they live in.

About the job:

We are currently seeking a highly skilled and experienced Manager of Revenue and Metering Operations to join our team at SA Water. As the Manager, you will be responsible for developing and implementing effective strategies and controls to optimise our water use revenue, while ensuring regional and contractor meter reading obligations are met to agreed standards.

To be successful in this role, you will need to have extensive knowledge of contractual requirements for contract management, as well as a strong understanding of government and ESCOSA regulations and SA Water's governance framework.

Your responsibilities for this opportunity include:

• Build and lead a collaborative and high-performing team, setting clear performance expectations and providing timely feedback.
• Develop and implement strategies and support systems to ensure operational success and compliance with internal controls, policies, and regulations.
• Manage and oversee the delivery of meter reading services, including contract management and performance monitoring.
• Foster effective relationships with contractors, stakeholders, and internal teams to deliver high-quality customer service and resolve any issues that arise.
• Continuously drive process improvement initiatives to enhance efficiency and cost savings for SA Water.

Your success in this role will come from:

• Develop and implement strategies and support systems to ensure operational success and compliance with internal controls, policies, and regulations.
• Manage and oversee the delivery of meter reading services, including contract management and performance monitoring.
• Foster effective relationships with contractors, stakeholders, and internal teams to deliver high-quality customer service and resolve any issues that arise.
• Continuously drive process improvement initiatives to enhance efficiency and cost savings for SA Water.

Further information can be found in the attached-PD-Manager Revenue and Metering Operations.docx

If you are a proactive and driven individual with a strong background in operational management and a passion for continuous improvement, we encourage you to apply for this exciting opportunity.

Customer outcomes are always achieved best when delivered by a diverse and inclusive team that reflects the community it serves. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including Aboriginal and Torres Strait Islander peoples. If you have questions before or during your application, we welcome you to get in touch with Tracy Rayan from the SA Water Talent Acquisition team via email ***********@sawater.com.au

Our Industry is like no other. Dive into the wonderful world of water and explore the boundless opportunities. Learn more about the water industry at careersinwater.com.au

To apply, click 'Apply'. Please submit and complete the application form, upload a cover letter and current resume.

Applications close 4pm, 14 February 2024.