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SalaryAre you an experienced ITSM professional with a passion for great service? This is a rare opportunity to lead a mature IT Service Management Office. Overseeing a number of ITSM practices and as product owner for TMR's ITSM tool (ServiceNow) you will have the opportunity to affect real change within a supportive and progressive IT organisation.
Job details Position status Permanent
Position type Flexible full-time
Occupational group IT & Telecommunications
Classification AO8
Workplace Location Brisbane - North
Job ad reference QLD/535046/23
Closing date 17-Jan-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration
Contact person Chris Barnes
Contact details (07) 3066 2036
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In the role of Manager, Service Management Office you will lead the IT Service Management (ITSM) function for the Department of Transport and Main Roads. You will provide leadership and guidance across the organisation on ITIL best practices to ensure effective, reliable, and efficient IT Services are delivered. You will manage a team of Practice Leads across numerous verticals and take ownership for TMRs ITSM tool. You will be an active member of an integrated and supportive management team that works collaboratively to continuously improve the IT Branch (ITB), supporting IT teams to be successful.
Some of your responsibilities will include:
- Lead and manage a high-performance team of IT Service Management specialists to deliver and continuously improve their practices to contribute to the overall success of IT in TMR.
- Provide specialist, authoritative advice on ITSM practices or tools across TMR and lead improvement projects within ITSM remit.
- As product owner for TMR's IT Service Management tool you will collaborate with stakeholders to maintain the roadmap including key upgrades to support self-sufficiency, IT operations, and effective governance.
- Lead senior level executive meetings including the IT Service Management Steering Committee, engaging with leaders on ITSM continuous improvement activities and develop ITSM strategies for discussion and approval.
- Provide leadership for ITSM practices including management of priorities and workload in an Agile workplace whilst providing leadership on operational matters.
Job Ad Reference: QLD/535046/23
Closing Date: Wednesday, 17th January 2024
Further information
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